Technical Support Specialist

2 days ago


Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Shift:

Rotational Shifts and Rotational Offs

Working Days:

5 Days Working, 2 Days Off

Transport:

Both Way Cab Facility Provided

Job Description:

We are hiring Graduate Freshers or individuals with up to 1 year of experience in technical support for an exciting opportunity in International Technical Support. This is a customer-facing role where you'll troubleshoot and resolve technical issues for global clients.

Key Responsibilities:

  • Provide technical support to international customers via phone, email, or chat.
  • Troubleshoot software/hardware issues and guide users through step-by-step solutions.
  • Escalate unresolved queries to the appropriate internal teams.
  • Maintain accurate records of customer interactions and resolutions.
  • Meet performance metrics including customer satisfaction, issue resolution time, and quality standards.

Requirements:

  • Graduate (any stream).
  • Excellent communication skills in English (both verbal and written).
  • Basic understanding of technical concepts (networking, OS, hardware/software).
  • Willingness to work in rotational shifts and on rotational offs.
  • Freshers are welcome; up to 1 year of tech support experience preferred.


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