Technical Support Specialist
2 days ago
Shift:
Rotational Shifts and Rotational Offs
Working Days:
5 Days Working, 2 Days Off
Transport:
Both Way Cab Facility Provided
Job Description:
We are hiring Graduate Freshers or individuals with up to 1 year of experience in technical support for an exciting opportunity in International Technical Support. This is a customer-facing role where you'll troubleshoot and resolve technical issues for global clients.
Key Responsibilities:
- Provide technical support to international customers via phone, email, or chat.
- Troubleshoot software/hardware issues and guide users through step-by-step solutions.
- Escalate unresolved queries to the appropriate internal teams.
- Maintain accurate records of customer interactions and resolutions.
- Meet performance metrics including customer satisfaction, issue resolution time, and quality standards.
Requirements:
- Graduate (any stream).
- Excellent communication skills in English (both verbal and written).
- Basic understanding of technical concepts (networking, OS, hardware/software).
- Willingness to work in rotational shifts and on rotational offs.
- Freshers are welcome; up to 1 year of tech support experience preferred.
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