Customer Care Executive

3 days ago

Jaipur, Rajasthan, India Doctor Career Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
  • Follow up with customers to ensure resolution and satisfaction.
  • Maintain detailed records of customer interactions, transactions, and feedback.
  • Escalate complex or unresolved issues to the appropriate internal teams.
  • Collaborate with other departments to improve customer service processes and experiences.
  • Provide feedback on recurring customer issues and help in creating FAQ content or knowledge base articles.
  • Meet individual and team performance metrics, such as response time, resolution rate, and customer satisfaction scores.

Preferred candidate profile

  • Proven experience in customer service or a related role
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a calm, empathetic demeanor.
  • Familiarity with customer service tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus.
  • Ability to multitask, prioritize, and manage time effectively.
  • Bachelor's degree or equivalent education preferred.

Preferred Skills:

  • Multilingual abilities are a plus.
  • Basic knowledge of CRM systems and practices.
  • Adaptable to fast-paced environments.
  • A team player with a customer-first attitude.

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