Solution Lead

Role:
Solution Lead

Location:
Mumbai (WFO)

Experience:
7– 10 Years

Your Role: Solution Lead

We are looking for smart, self-motivated people with excellent communication skills to join our Customer Operations Team as Solution Lead, with a passion for customer handling and demonstrated experience. You will be responsible for the technical delivery and integration of VuNet's AIOps platform in the customer environment. You will lead a team of Platform engineers and work with a cross-functional team of Product and Customer Organisation to deliver on the implementation.

Are you excited to be a part of VuNet's trailblazing team? Join VuNet and make a difference

Roles & Responsibilities

• Work across the entire IT landscape that spans across network, compute, storage, databases, applications and business domain.
• Use the Big Data and AI-driven features of vuSmartMapsTM to provide solutions that will enable customers to improve the end-user experience for their applications.
• Create detailed designs, solutions and validate with internal engineering and customer teams, establish a good network of relationships with customers and experts.
• Understand the customer application architecture and transaction-level workflow to identify touch points and metrics to be monitored and analysed.
• Analytics and analysis of operational data and provide insights and recommendations.
• Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
• Work with the product team in developing new features, identifying solution gaps etc.
• Complete ownership and accountability of the technical delivery of the program by working with VuNet teams and Customer teams.
• Effective task prioritisation and work under critical deadlines to ensure delivery as committed.
• Stakeholder management and identifying champions from the customer team for product adoption growth.
• Interest and aptitude in learning new technologies- Big Data, NoSQL databases, Elastic Search, MongoDB, DevOps, scripting, Solutioning, Containerization, K8s.

What You Bring

Mandatory Skills

• Strong expertise in Kubernetes
  – Production-grade deployment, cluster hardening, resource optimisation, and troubleshooting.
• Kafka
  – Design, tuning, and monitoring of large-scale Kafka clusters for high-throughput messaging.
• SQL
  –Strong expertise in writing and optimising SQL queries for large datasets.
• DevOps mindset
  – Hands-on with Python scripting, Infrastructure as Code (Terraform, Helm), and monitoring/logging tools (Prometheus, Grafana, ELK).
• At least 5+years of experience in IT Infrastructure Management, observability and APM tools implementation.
• Experience in working with large-scale IT infra, including applications, databases, network and cloud native architectures.
• Experience in solution design of
  resilient, scalable, cloud-native architectures
  across on-prem, private and hybrid clouds.
• Strong hands-on experience in Linux and Scripting.
• Good oral and written communication skills.

Observability Domain Knowledge

• Understanding of Open T
  elemetry, Infrastructure Monitoring, Log Aggregation, RUM, and Synthetic Monitoring
  concepts.
• Familiarity with how observability platforms aid in
  incident detection, triage, performance tuning, and SLA management.
• Keen interest in
  troubleshooting
  and
  optimising digital journeys
  for critical business applications in BFSI.
• Exposure to
  AI/ML-based alerting or anomaly detection
  in observability tools.

Good to have:

• CKA Certification: Certified Kubernetes Administrator
• ClickHouse: Deployment, scaling, query optimisation for observability workloads
• ElasticSearch, Docker, Big Data Tools
• REST APIs, Web Services, JMX, MongoDB
• Exposure to AI/ML-based alerting or anomaly detection
• Familiarity with customer digital journeys in the BFSI domain

What We Offer

Life at VuNet:
Building the Future Together

At VuNet, we're building a world-class observability platform, proudly Made in India, and we're just getting started.

We're a team of passionate problem-solvers who love tackling complex challenges. We learn fast, adapt quickly, and stay curious, especially when it comes to exploring and staying ahead of the curve with emerging technologies like Gen AI. More than just a tech company, VuNet is a place where collaboration, learning, and innovation are part of everyday life. We believe in working together, taking ownership, and growing as a team. If you're looking to work on cutting-edge technology, make a real impact, and grow with a supportive team, you'll feel right at home at VuNet.

Benefits For You

• Health insurance coverage for you, your parents, and dependents.
• Mental wellness and 1:1 counselling support.
• A learning culture that promotes growth, innovation, and ownership.
• Transparent, Inclusive, and high-trust workplace culture.
• New Gen AI and integrated Technology workspace.
• Supportive career development programs to expand your People skills and enhance expertise with various training programs.