Assistant Manager

7 days ago

Bandra East Mumbai Maharashtra, India VIBE Realty Pvt. Ltd. (Project - Piramal Revanta) Full time ₹ 50,000 - ₹ 8,00,000 per year

Job Description for CRM Executive.

We are looking for a proactive and detail-oriented CRM Senior Executive/ Assistant Manager to manage and optimize our customer relationship management processes. The ideal candidate will ensure superior client experience, manage post-sales services, and coordinate with internal and external stakeholders to ensure timely possession, documentation, and customer satisfaction.

Key Responsibilities:

1. Customer Relationship Management:

  • Serve as the primary point of contact for customers post-booking.
  • Handle customer queries related to payment schedules, documentation, project progress, and handover.
  • Regularly follow up with clients for payments, document submissions, and feedback.
  • Ensure timely response and resolution to customer complaints/escalations.

2. Sales & post-sales Coordination:

  • Coordinate with sales, legal, accounts, and projects teams for smooth documentation and post-sale formalities.
  • Manage customer data, agreements, and contracts using CRM software.
  • Schedule and conduct customer meetings for agreement signings, site visits, or possession processes.

3. CRM System Management:

  • Maintain accurate and updated records in the CRM system (e.g., Salesforce, Zoho CRM, or other in-house tools).
  • Track customer journey from booking to handover.
  • Generate reports related to customer interaction, feedback, pending payments, etc.

4. Payment & Documentation Follow-up:

  • Send payment reminders and follow up on outstanding dues as per the payment schedule.
  • Coordinate for KYC documents, agreement for sale, registration, and other legal formalities.

5. Customer Engagement & Retention:

  • Maintain long-term customer relationships for repeat and referral business.
  • Conduct customer satisfaction surveys and analyze feedback for service improvement.
  • Plan and execute engagement activities like welcome kits, updates on project milestones, and handover ceremonies.

Qualifications:

  • Bachelor's Degree (preferred: BBA, B. Com, or any graduate degree).

Skills Required:

  • Excellent communication (written and verbal) and interpersonal skills
  • Proficiency in CRM software.
  • Strong problem-solving and conflict-resolution skills
  • Attention to detail and good organizational skills
  • Ability to work under pressure and handle multiple clients

Job Type: Full-time

Pay: ₹500, ₹800,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Real Estate CRM: 4 years (Required)

Work Location: In person

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