Assistant Center Manager

The Assistant Center Manager plays a key supporting role in the smooth functioning of the preschool center. This position assists the Center Manager in managing daily operations, admissions, academics, staff coordination, and parent engagement. The role requires strong organizational skills, a proactive mindset, and the ability to support a team in delivering high-quality early childhood education.

Key Responsibilities:

1. Admissions & Parent Counseling

Assist in handling admission inquiries and scheduling school tours.

Support parent counseling sessions and follow-ups to drive enrollments.

Maintain and update inquiry data in CRM (Kylas) in coordination with the admissions team.

Collaborate with the Field Sales Team for effective lead management.

2. Academic Support & Classroom Coordination

Ensure teachers have the required resources and support for lesson execution.

Monitor classroom activities to ensure implementation of Kidzonia's curriculum.

Assist in organizing academic assessments and documentation.

Coordinate with the Academic Team for planning and training sessions.

3. Parent Relationship & Communication

Serve as the first point of contact for parents in the absence of the Center Manager.

Assist in resolving minor parent concerns and escalating critical issues as needed.

Ensure timely updates are sent to parents via the ERP system (Kriyo).

Support PTMs and feedback collection activities.

4. Staff Support & Daily Operations

Help in supervising teaching and non-teaching staff under the direction of the Center Manager.

Monitor staff attendance and assist in shift planning and duty allocation.

Support new staff onboarding, training coordination, and performance tracking.

Assist with staff meetings and maintain communication between teams.

5. Center Operations & Compliance

Help oversee day-to-day center functioning and report operational issues.

Support the implementation of health, hygiene, and safety protocols.

Coordinate with vendors and service providers for timely delivery and maintenance.

Maintain stock and assist with supply requisitions and inventory management.

6. Fee Management & Record Keeping

Support the Center Manager in fee follow-ups and reconciliation.

Maintain fee collection records and assist in petty cash handling.

Provide parents with fee-related information and reminders.

7. Event & Activity Coordination

Assist in planning and executing school events, celebrations, and parent engagement activities.

Coordinate logistics and support staff during events to ensure smooth execution.

Collaborate with the Marketing Team for on-ground promotional support.

8. Incident Reporting & Conflict Assistance

Document and report any student-related incidents as per SOP.

Assist in managing interpersonal issues among staff or minor parent conflicts.

Ensure child safety and welfare are prioritized at all times.

Key Skills & Competencies:

Operational & Technical:

Good understanding of preschool operations and early childhood education.

Working knowledge of CRM (Kylas) and ERP (Kriyo) preferred.

Ability to multitask and support multiple functions within the center.

People Support & Communication:

Strong interpersonal and communication skills in English and regional language (Marathi/Hindi preferred).

Ability to work collaboratively with staff and support team leadership.

Customer service-oriented with good problem-solving ability.

Qualifications & Experience:

Education:

Graduate in Early Childhood Education, Business Administration, or a related field.

ECCEd or relevant certification in Preschool Education preferred.

Experience:

2–4 years of experience in preschool operations or as an academic coordinator, counselor, or senior teacher.

Prior experience assisting in admissions, parent relations, or team coordination is desirable.

Work Environment & Benefits:

Supportive work environment with growth opportunities.

Hands-on learning under experienced leadership.

Competitive salary with potential performance incentives.

Professional development and training programs.

Job Type: Full-time

Pay: ₹18, ₹28,000.00 per month

Work Location: In person