Executive- Dealer Support

1 week ago

Gurgaon, Haryana, India AegisCovenant Full time ₹ 1,00,000 - ₹ 3,00,000 per year

About Us:

AegisCovenant is a fast-growing InsureTech company founded in 2020, specializing in two-wheeler insurance management and roadside assistance (RSA). We are committed to transforming the industry with innovative technology, simplifying processes, and delivering exceptional service to our dealers and partners.

Job Overview:

As a Dealer Support Executive, you will provide exceptional pre- and post-sales support to our dealer network. You will be responsible for resolving queries, providing product training, and ensuring smooth usage of our digital platform.

Key Responsibilities:

  • Maximize Call Handling Efficiency: Ensure quick, effective handling of dealer queries and calls.
  • Complaint Resolution: Address dealer complaints through chat and resolve issues promptly.
  • Dealer Training: Train dealers on portal usage and provide knowledge.
  • Pre & Post-Sales Support: Assist dealers with any follow-up queries and ensure satisfaction.
  • Collaboration: Work closely with the team to ensure dealer needs are met and service standards are maintained.

Skills & Qualifications:

  • Experience: 0-1 years in customer service, dealer support, or related roles (preferably in insurance or automotive).
  • Skills: Excellent communication, problem-solving, and training abilities.
  • Tech-Savvy: Proficient with digital platforms and CRM tools.
  • Positive Attitude: Proactive, solution-oriented, and focused on customer satisfaction.

Key Requirements:

  • Educational Qualification: Graduate degree in any discipline.
  • Language proficiency: Must be fluent in Kannada or Tamil (any one is mandatory), along with Malayalam fluency is an added advantage.
  • Experience: 0–1 years; freshers can apply.
  • Relevant Skills:
  • Strong communication abilities.
  • Quick learner & enthusiastic about sales.
  • Persuasive personality

What do we offer?

  • Remuneration: We offer a competitive compensation package.
  • Medical Insurance: All employees at AegisCovenant are covered by a health insurance plan to support any health emergencies.
  • Incentives and Bonus: The company offers performance based lucrative incentives and bonuses to encourage its team members.
  • Work-life balance: We encourage maintaining an appropriate work-life balance that suits the needs of the individual. In doing so, the organization remains willing to support the candidate as much as possible.

Job Type: Full-time

Pay: ₹100, ₹300,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • total work: 1 year (Preferred)

Work Location: In person

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