Customer Care Executive

3 days ago

Hyderabad, Telangana, India Hearing Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Care Executive

I. Role (CCE)


• Managing incoming calls and customer service inquiries


• Generating sales leads that develop into new customers


• Identifying and assessing customers needs to achieve satisfaction.

II.Skills (CCE)


• Manage large amounts of incoming calls


• Generate sales leads


• Identify and assess customers needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication.


• Provide accurate, valid and complete information by using the right methods/tools


• Meet personal/customer service team sales targets and call handling quotas


• Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers


• Proven customer support experience or experience as a client service representative


• Track record of over-achieving quota


• Strong phone contact handling skills and active listening


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills


• Ability to multi-task, prioritize, and manage time effectively


• Should be Proficient in English, Hindi,Telugu. Mandatory Tamil/Bhojpuri/Malayalam/Marathi.


• Qualification - +2/Graduates.

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