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Service Coordinator

2 weeks ago

Coimbatore, Tamil Nadu, India Microsystems Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job description

Key Responsibilities:

Customer Interaction:

  • Receive and log service requests via phone, email, or ticketing system.
  • Understand customer issues and assign cases with appropriate priority.
  • Keep customers informed about the status of their service requests.

Coordination:

  • Assign calls to field/service engineers based on location, expertise, and availability.
  • Follow up with engineers to ensure timely call closure.
  • Schedule preventive maintenance and warranty service visits.
  • Manage escalations and ensure SLA (Service Level Agreement) compliance.

Documentation & Reporting:

  • Maintain accurate service logs and update CRM or ticketing systems regularly.
  • Track open, pending, and closed calls.
  • Prepare weekly/monthly reports on service metrics, engineer performance, and customer satisfaction.

Vendor & Warranty Handling:

  • Coordinate with OEMs or vendors for warranty part replacements.
  • Maintain records of warranty calls and AMC (Annual Maintenance Contract) obligations.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred: IT/Commerce/Management).
  • 1–3 years of experience in a service coordination, dispatch, or customer support role.
  • Familiarity with IT hardware and basic troubleshooting concepts is a plus.
  • Strong communication skills (English / Tamil).
  • Ability to multitask, prioritize, and stay calm under pressure.
  • Experience with ticketing tools, CRM, Excel/Google Sheets.

Job Type: Full-time

Benefits:

  • Leave encashment

Schedule:

  • Day shift

Work Location: In person

*Speak with the employer*