Network Voice Lead

1 week ago

Chennai Mumbai Pune, India Hexaware Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Responsibilities:

  • Expert level hands-on experiencewith enterprise voice network infrastructure, including Cisco Unified Communication platforms, Call Manager, Unity, and Contact Center solutions.
  • Expert knowledgein voice protocols such as SIP, H.323, SCCP, MGCP, and troubleshooting related issues.
  • Hands-on experiencewith voice gateways, session border controllers, and integration with PSTN and SIP trunk providers.
  • Proficientin configuring and managing VoIP solutions and troubleshooting call quality issues, including jitter, latency, and packet loss.
  • Expert knowledgein voice network routing, dial plans, and number translations.
  • Experiencewith collaboration tools such as Cisco Webex, Microsoft Teams, and Zoom, including integration with voice systems.
  • Hands-on troubleshooting experiencewith voice hardware platforms and architectures, including Cisco Voice Gateways, IP Phones, and conferencing systems.
  • Proficientin managing voicemail systems and integration with email platforms (e.g., Unified Messaging).
  • Experiencein monitoring and managing voice network performance using tools such as SolarWinds, Wireshark, or similar platforms.
  • Expert knowledgein QoS implementation and troubleshooting for voice traffic.
  • Experienceworking with Service Provider Teams for faults with SIP trunks, PRI circuits, and voice carrier issues.
  • Experienceworking with partner support teams, including the TAC support teams of principal vendors like Cisco, Avaya, etc.
  • Serve as atechnical escalation pointfor L2 and L1-level NOC, such as Tier I and Tier II.
  • Handlehigh to critical incidentsor customer requests and tasks related to voice network issues.
  • Executemedium to high complexity projectsand changes in the voice network.
  • Act astechnical reviewer and approverof NOC Tier IIs voice-related projects and changes.
  • DevelopMethod of Procedure (MoP)for the NOC in executing changes or troubleshooting voice network issues.
  • Providesecondary on-call supportfor voice network incidents.
  • Good oral and written communication skills, ability to articulate voice network issues effectively.
  • Strong knowledgeof voice network troubleshooting tools and monitoring platforms.
  • Maintain ahigh sense of urgencywhile staying calm under pressure.
  • Team-oriented, quick learner, and adaptable to changes.

Credentials and Experience:

  • Industry-standard certifications preferred(e.g., CCNP Collaboration, CCVP).
  • 8-10 years' experiencein Network Voice Operations teams.
  • Experiencein leading a team of 8 to 10 members focused on voice network support.

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