Network and Voice Engineer
1 day ago
Job Description
Essential Duties and Responsibilities:
- Maintain and monitor network infrastructure for availability and performance.
- Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability.
- Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans.
- Maintain network and voice standard operating procedures, diagrams and maintenance plans.
- Collaborate with third-party support and service vendors to ensure the network stays operational.
Required Qualifications:
- 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager.
- 2+ year of experience with MS Teams.
- Working knowledge of networking, routing, and switching.
- Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity.
- Excellent interpersonal skills.
- Thorough understanding of troubleshooting voice systems
- Ability and motivation to learn new technologies quickly and with minimal support and guidance.
- Ability and motivation to mentor staff members and share knowledge.
- Effective written and verbal communication skills.
- Desire and ability to document configurations in support of a larger team.
Preferred Qualifications:
- 3+ years of experience in building and managing enterprise voice systems in a global environment.
Education:
Bachelors Degree in Information Technology preferred.
Information Security:
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity:
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
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