Network and Voice Engineer

12 hours ago

Bengaluru Pune, India Rocket Software Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description

Essential Duties and Responsibilities:

  • Maintain and monitor network infrastructure for availability and performance.
  • Maintain the company phone system and work closely with telecom service providers to ensure circuit availability and reliability.
  • Respond to network and voice related incidents, troubleshoot and assess and provide remediation plans.
  • Maintain network and voice standard operating procedures, diagrams and maintenance plans.
  • Collaborate with third-party support and service vendors to ensure the network stays operational.

Required Qualifications:

  • 3+ year of experience with Voice Systems, Cloud Voice environments, AWS, and Call Manager.
  • 2+ year of experience with MS Teams.
  • Working knowledge of networking, routing, and switching.
  • Excellent customer service-oriented attitude and desire to support end users with issues of varying degrees of complexity.
  • Excellent interpersonal skills.
  • Thorough understanding of troubleshooting voice systems
  • Ability and motivation to learn new technologies quickly and with minimal support and guidance.
  • Ability and motivation to mentor staff members and share knowledge.
  • Effective written and verbal communication skills.
  • Desire and ability to document configurations in support of a larger team.

Preferred Qualifications:

  • 3+ years of experience in building and managing enterprise voice systems in a global environment.

Education:

Bachelors Degree in Information Technology preferred.

Information Security:

Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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