Network Voice Engineer

7 days ago


Bengaluru, India HARP Technologies and Services Full time

Job Title : Network Voice EngineerLocation : Bangalore / Mode : Type : Description :We are seeking a skilled Network Voice Engineer to manage, support, and enhance our enterprise voice communication infrastructure. The role involves maintaining VoIP systems, troubleshooting connectivity, and ensuring high-quality, uninterrupted voice communication across the Responsibilities :- Administer and manage VoIP gateways (Audiocodes, Cisco) to ensure stability and uptime.- Monitor and troubleshoot voice circuits to maintain seamless communication.- Support and configure call recording and workforce management systems (e.g., Verint, NICE).- Manage Cisco Unified Communications Manager (CUCM) for call routing and communication control.- Support Contact Center servers and Genesys Cloud solutions, optimizing system performance.- Maintain IPC phone trading systems and Cisco Jabber for enterprise communication.- Collaborate with IT teams to implement system upgrades and improvements.- Stay updated with emerging voice technologies and recommend adoption where :- Bachelors degree in Computer Science, IT, or related field- 3+ years of hands-on experience as a Network Voice Engineer- Strong knowledge of VoIP gateways, call routing, and CUCM administration- Experience with Verint, NICE, Cisco Jabber, and Genesys Cloud- Familiarity with voice recording systems and IPC phone systems- Excellent problem-solving, communication, and collaboration skills- Willingness to work in a 24x7 rotational shift Skills :- Azure Infrastructure Services- AWS Infrastructure Services- Cisco Webex / IPCC- UCCX- NICE Contact Center- Skills (Good to Have) :- Genesys Cloud Contact Center- Advanced CUCM configurations (ref:hirist.tech)



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