Group Product Manager

About Us HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names
Our People With over 1,500 team members across 15 countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home
Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen
About the role: We are seeking a seasoned Group Product Manager – AI to lead the development and expansion of HighLevel's AI product suite. You will oversee a portfolio of AI initiatives, manage a team of product managers, and drive the vision, strategy, and execution of AI capabilities across the platform. This is a high-impact, hands-on leadership role suited for someone passionate about shaping cutting-edge AI products in a fast-growing SaaS environment
Key Responsibilities
Strategic Leadership Define and articulate the vision and strategy for our AI product suite aligned with business objectives Identify market opportunities and translate them into product roadmaps grounded in user value and market trends Guide long-term planning while remaining responsive to short-term delivery needs
Product Development & Execution Own the end-to-end product lifecycle—from ideation and proof-of-concept to scaling and optimization Scale products from 0-to-1 and lead them through growth phases with agility and customer insight Collaborate with engineering, design, data, marketing, support, and GTM teams for seamless delivery
Team Management Lead, coach, and mentor a team of Product Managers in the AI space Build a culture of accountability, experimentation, and high ownership Enable professional growth across the product team and ensure clarity in ownership and expectations
Stakeholder Communication Regularly communicate product strategy, decisions, milestones, and insights to stakeholders and executives Be the subject matter expert on AI use cases, product development, and market fit across the org
Performance Monitoring Define, measure, and track key metrics to evaluate product performance and inform strategy Gather and analyze user feedback, competitive trends, and internal insights to evolve the product direction
Qualifications
years of product management experience, including 3 years in a leadership role managing PMs Demonstrated success in building and scaling AI-powered products, including 0-to-1 launches and iterative growth Deep familiarity with AI technologies such as LLMs, NLP, ML models, agent builders, and chat/voice bots Understanding of how AI integrates into SaaS environments and how SaaS ecosystems work SaaS background is highly recommended Strong track record in leading cross-functional teams in agile environments Excellent product sense, analytical skills, and communication capabilities
What We're Looking For
Domain Knowledge: A strong grasp of AI technologies and their practical applications in SaaS workflows and customer use cases Strategic Thinking: Ability to drive complex product strategies that align user value with business growth Analytical Rigor: Strong analytical thinking and ability to use data and experimentation to inform decisions Leadership & Collaboration: Experience leading PMs and cross-functional teams while creating clarity, alignment, and energy User-Centric Mindset: Deep empathy for users, with a passion for solving real-world problems using intuitive and intelligent product experiences Bias for Action: Operates with urgency, adapts quickly, and thrives in ambiguity Communication Excellence: Can clearly articulate product strategy, decisions, and trade-offs to both technical and non-technical audiences
Why Join HighLevel?
Collaborative, driven, and remote-first culture Empowered to take ownership and drive outcomes Focused on building user value with speed and agility Continuous learning and innovation encouraged at all levels Be a key part of scaling one of the fastest-growing platforms in the AI SaaS space Equal Employment Opportunity Information The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision
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