Customer Support Team Lead

3 days ago


Mumbai, Maharashtra, India Unity Small Finance Bank Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role & responsibilities

  • Providing an outstanding and remarkable customer support experience via various

communication channels (chat, Voice )

  • Representing our Product online at all times
  • Provide accurate, valid, and complete information by using all available resources within the

company

  • Active collaboration with internal/external stakeholders to tackle any customers' issues
  • Escalating and highlighting critical issues to the respective teams
  • Taking ownership of issues, performance and service delivery
  • Maintaining proper level of product and process knowledge
  • Following team and individual KPIs targets (SLAs, Quality, Productivity etc.)

Preferred candidate profile

  • Strong desire to help others is required and a good sense of humor is highly preferred ;)
  • Outstanding oral and written communication skills, including sound presentational skills and

fast+accurate typing ability

  • Ability to work well independently as well as the ability to work well with stakeholders
  • Bachelors Degree
  • Willing to work Nights and Weekends on a rotating shift basis.

Email Resume-



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