Customer Support Team Lead
3 days ago
Role & responsibilities
- Providing an outstanding and remarkable customer support experience via various
communication channels (chat, Voice )
- Representing our Product online at all times
- Provide accurate, valid, and complete information by using all available resources within the
company
- Active collaboration with internal/external stakeholders to tackle any customers' issues
- Escalating and highlighting critical issues to the respective teams
- Taking ownership of issues, performance and service delivery
- Maintaining proper level of product and process knowledge
- Following team and individual KPIs targets (SLAs, Quality, Productivity etc.)
Preferred candidate profile
- Strong desire to help others is required and a good sense of humor is highly preferred ;)
- Outstanding oral and written communication skills, including sound presentational skills and
fast+accurate typing ability
- Ability to work well independently as well as the ability to work well with stakeholders
- Bachelors Degree
- Willing to work Nights and Weekends on a rotating shift basis.
Email Resume-
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