Telecaller / Customer Care Executive

1 week ago

Anna Nagar Madurai Tamil Nadu, India Swasi Naturo Cure Hospital Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Telecaller – Madurai / Chennai

Job Type: Full-time, Permanent

Location: Madurai / Chennai

Job Description:

We are looking for a proactive and enthusiastic Telecaller to join our team. The role involves handling inbound and outbound calls, following up with clients and patients, and providing information about our healthcare services. The ideal candidate should have good communication skills, patience, and a customer-focused approach.

Key Responsibilities:

  • Make outbound calls to prospective clients, patients, and leads to share information about healthcare services.
  • Handle inbound calls, respond to inquiries, and provide accurate details as per company guidelines.
  • Maintain and update call logs, databases, and patient records systematically.
  • Schedule appointments and follow up with patients to confirm or reschedule consultations.
  • Coordinate with doctors and other departments to ensure smooth communication and service delivery.
  • Achieve daily/weekly call targets and conversion goals set by the management.
  • Handle calls with professionalism, empathy, and courtesy at all times.

Candidate Specification:

  • Education: Any degree (preferably with a background in healthcare, communication, or customer service).
  • Experience: 1–3 years of experience in telecalling / customer care / front office (freshers with good communication skills may apply).
  • Skills Required:
  • Excellent verbal communication in Tamil and basic English proficiency.
  • Pleasant voice and confident phone manners.
  • Strong listening, problem-solving, and customer-handling skills.
  • Basic computer knowledge (MS Office, Excel, CRM entry).

How to Apply:

Contact HR Department:

Email your resume to:

Job Type: Full-time

Pay: From ₹10,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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