Customer Care Executive

2 days ago

Madurai Tamil Nadu, India Devadoss hospital, Madurai Full time

**Job Summary**:
As a Customer Care Executive, you will play a crucial role in providing exceptional service to our customers. You will be the primary point of contact for resolving customer inquiries, addressing issues, and ensuring a positive customer experience. Your goal is to support and enhance the overall satisfaction of our customers through effective communication and problem-solving skills.

Fluency in English, Hindi and Tamil must

**Key Responsibilities**:

- **Issue Resolution**: Identify, investigate, and resolve customer issues or complaints efficiently and accurately.
- **Product Knowledge**: Develop and maintain in-depth knowledge of our products and services to provide accurate information and guidance.
- **Documentation**: Maintain detailed records of customer interactions, transactions, comments, and complaints.
- **Feedback Collection**: Gather customer feedback and insights to help improve products, services, and customer experience.
- **Collaboration**: Work closely with other departments to ensure customer issues are resolved and feedback is communicated effectively.
- **Training**: Participate in training programs to stay updated on product changes, service techniques, and company policies.
- **Performance Metrics**: Achieve individual and team performance goals, including response time, resolution rate, and customer satisfaction.

**Job Type**: Permanent

**Benefits**:

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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