Manager - People Services

The People Services team is a centralized Human Resources shared services function, delivering seamless, responsive, high-quality information and transaction service based on the Workday platform. People Services is focused on delivering support for a variety of HR activities, with an emphasis on core people processes related to life cycle management of employees (onboarding, exit management, payroll and employee changes), complex query resolution and policy advice. The key objectives are to ensure accurate data on the Workday, downstream systems like ADP payroll, Oracle, whilst delivering exceptional customer service, providing support to HR and employees at all levels on complex matters.

The People Services Lead role is responsible for delivering a service delivery framework which supports our strategy through collaboration, stakeholder engagement, best in class customer service, quality and compliance.

Key Responsibilities:

• Lead People Services team executives for onboarding, exit and employee lifecycle transactions for India.
• Ensure data integrity in Workday and compliance with global standards.
• Drive a culture of quality and high performance, with a focus on team collaboration, simplicity, and continuous improvement, driving excellent customer experience.
• Ensure services provided are fit-for-purpose, business focused and aligned with the HR People Strategy.
• Drive change for process improvements and efficiencies.
• Provide thought leadership and be responsible for the delivery of a high performing, customer focused and agile People Services function.
• Drive a culture of quality, continuous improvement and customer service across the People Services function – to include people, systems, and processes.
• Partner and collaborate with GBS Team leads and HR Business Partners to ensure a global approach is taken to service delivery.
• Understand local business drivers and operational needs, ensure where appropriate these are incorporated into service delivery.
• Lead special projects, ensuring the transition from project to business is seamless.
• Monitor and report on SLAs and KPIs to track and improve service delivery performance. Lead, inspire, motivate and up-skill the People Services teams to ensure People Services is a highly performing function.
• Accountable for ensuring resource levels within the function enable an agile workforce which can respond to changing volumes and business expectations.
• Ensure adherence to internal controls and external regulatory and audit requirements, including SOX compliance.

• Proven experience in leading an HR Shared Services team within a global or matrixed organization.
• Postgraduate in HR with 15 years of experience in managing employee services.
• Deep understanding of employee life cycle processes and shared service operations within the India region.
• Strong focus on employee experience and customer service.
• Experienced in stakeholder engagement and influencing at senior levels.
• Experience working with Workday (or similar HCM platforms), Oracle and ADP Global View or similar systems.
• Knowledge of compliance requirements including SOX.
• Ability to manage competing priorities in a fast-paced environment.
• Experience reporting on metrics/SLA's/KPI's to monitor and continuously improve the HR service.

• Strategic and operational thinking
• Stakeholder management and collaboration
• Change management and continuous improvement
• Problem-solving and data-driven decision-making
• Leadership with integrity and empathy
• Excellent communications skills, both written and verbal

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.