Voice and Chat Process

2 days ago


Kolkata, West Bengal, India Alois Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Experience Required:

  • Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
  • Prior digital/call center experience preferred.
  • Familiarity with Microsoft Office applications.
  • Must possess excellent written and oral communication, listening, and comprehension skills.
  • Typing Speed 30 WPM with 94% accuracy
  • Must possess effective time management and organizational skills.
  • Stellar customer service skills and the ability to de-escalate customer frustration.
  • Superior problem-solving skills and the ability to work independently and objectively.
  • Dedication to the customer experience with the ability to build and maintain strong relationships.
  • Team oriented and self-motivated.


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