Critical Incident Manager

5 days ago

Bengaluru Chennai, India Temenos Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are currently hiring for Critical Incident Managers in

Chennai/Bangalore

Experience: Years

Notice period: Immediate to 30 Days

Role & responsibilities

  • Investigation and troubleshooting on arising technical issues
  • Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades;
  • Administration of user access controls;
    • Providing technical support and management, working closely with internal and Infrastructure Partner support teams during Incident response and resolution;
  • Adhere to change management procedures and best practices;
    • Ensure that services are delivered to SLAs and that requests and incidents are responded to in timely and conclusive manner;
  • Provide updates and recommendations to management for tickets and / or service adjustments;
  • Work with other Temenos teams to build, maintain and improve monitoring practice across all services
  • Investigate and resolve events that arise from monitoring.

Actively participate and lead initiatives that drive service improvement

Preferred candidate profile

  • Bachelors degree in computer science, Software Engineering or equivalent.
  • Previous experience with Temenos technologies.
  • Knowledge of IT operations.
  • Experience working with High Availability and Disaster Recovery architectures and solutions.
  • Experience maintaining a virtual environment required;
    • Basic networking knowledge and troubleshooting skills.
  • Experience with cloud computing platforms (AWS, Azure) an advantage.
  • Solid analytical and critical problem-solving skills.
  • Strong written and verbal communication skills.
  • Customer centricity and service delivery minded.

Interested candidate share please apply

About:

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.

We serve over 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

For more information, visit

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