Client Service Delivery Manager

2 weeks ago

Delhi Gurugram NCR Noida, India Kestone Integrated Marketing Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Client Service Delivery -Manager

Location: South Delhi, India

Work Type: Full-time

HR Contact:

About Us

Career Launcher Media (CL Media) is the institutional outreach arm of CL Educate Ltd, connecting higher education institutions with over 80,000+ students across India. Through four verticalsDigital Marketing, Print Solutions, Outreach, and Events—we help educational institutions build their brand and connect with targeted student audiences nationwide.

Key Responsibilities

  • Lead a team of client service delivery managers to ensure successful campaign execution and client satisfaction.
  • Manage onboarding of private universities and colleges, ensuring seamless integration and delivery of services.
  • Analyze campaign data, optimize performance (Cost/Lead, Cost/Conversion), and leverage analytics tools.
  • Develop and execute upselling/cross-selling strategies to increase client revenue.
  • Continuously monitor campaign performance and digital platforms like Google Analytics; provide insights for improvement.
  • Build strong client relationships via regular check-ins and performance reviews.
  • Ensure timely contract renewals and develop strategies to improve retention.
  • Collaborate closely with the sales team for account growth strategies.
  • Create high-quality digital campaign briefs outlining objectives, market gaps, and strategic direction.
  • Manage CRM systems and support lead generation and online brand development.

Qualifications & Experience

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • 2–5 years' experience in digital marketing, CRM handling, campaign management, and client servicing.
  • Prior experience in EdTech, marketing agencies, or CRM tools is an added advantage.
  • Strong analytical and problem-solving mindset.
  • Excellent communication and interpersonal skills.
  • Proven experience in account management or customer success.
  • Demonstrated ability to lead teams and manage multiple client portfolios.
  • Understanding of the private education sector and its challenges.

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