Client Service Coordinator
2 days ago
Job description tailored for a Client Service Coordinator
Job Title: Client Service Coordinator Logistics (B2B Email Process)
Department: Logistics / Client Services
Location: [Work from oice]
Reports To: Team Lead/ Client Services Supervisor
Job Summary:
We are seeking a detail-oriented and proactive Client Service Coordinator to support
our Logistics operations through eicient handling of B2B communications via email.
The ideal candidate will act as the key liaison between our internal logistics team and
external business clients, ensuring timely, accurate, and professional coordination of
orders, shipments, and related queries. This role is email-driven, requiring excellent
written communication, organization, and multitasking skills.
Key Responsibilities:
Client Communication (Email):
o
o
o
Serve as the primary point of contact for B2B clients through professional
email correspondence.
Respond promptly to inquiries related to order status, shipping
schedules, delays, documentation, and returns.
Maintain a courteous and service-focused tone in all client interactions.
Order & Shipment Coordination:
o
Collaborate with internal logistics, warehouse, and sales teams to ensure
smooth processing and fullment of client orders.
o
o
Track shipments and proactively communicate updates to clients.
Address any discrepancies or delays, and work on quick resolution.
¢
Documentation & Reporting:
o
Prepare, review, and send logistics-related documents such as invoices,
packing lists, and shipping conrmations.
o
Maintain accurate records of client interactions, issues, and resolutions
in internal systems or CRM tools.
o
Generate regular reports on client service metrics and email ticket
volumes.
¢
Process Improvement:
o
Identify recurring issues or ineiciencies in the email handling or logistics
process and recommend improvements.
o
Contribute to updating SOPs and knowledge base for consistent service
delivery.
Qualications:
¢
Bachelors degree in Business, Logistics, Supply Chain Management, or a related
eld.
¢
13 years of experience in a client service or logistics coordination role,
preferably in a B2B environment.
¢
¢
Strong written communication skills with attention to tone, grammar, and clarity.
Familiarity with supply chain processes, shipping documentation, and order
lifecycle.
¢
¢
Experience using CRM systems, order management tools, or ticketing platforms.
Procient in Microsoft Oice (especially Outlook, Excel, and Word).
Key Competencies:
¢
¢
¢
¢
¢
Customer-centric mindset with a problem-solving attitude.
High attention to detail and organizational skills.
Ability to manage multiple email threads and prioritize tasks eectively.
Strong team collaboration and internal coordination capabilities.
Ability to work under pressure and meet tight deadlines.
Preferred:
¢
¢
¢
Experience with ERP or logistics platforms (e.g., SAP, Oracle, NetSuite).
Prior work in international logistics or freight coordination is a plus.
Understanding of Incoterms and customs documentation.
-
Client Coordinator
2 days ago
Gurgaon, Haryana, India ALTHIA CRAFT Full time ₹ 5,00,000 - ₹ 10,00,000 per yearWe're Hiring: Client CoordinatorLocation:Plot No.95A, Sector 5, Imt Manesar, Gurugram, Haryana 122050Experience:Freshers & Experienced both can applyAre you someone who loves communication, coordination, and building strong client relationships?We're looking for aClient Coordinatorto act as the bridge between our clients and our internal team.Key...
-
Client Servicing
2 days ago
Gurgaon, Haryana, India FOTOPLANE SOCIAL Full time ₹ 4,03,200 - ₹ 5,04,000 per yearJob Title:Client Servicing & Account Management LeadJob Summary:Fotoplane Social is seeking an energetic and detail-oriented Client Servicing & Account Management Lead with 2–4years of experience in managing client relationships, coordinating projects, and ensuring top-quality service delivery. You will serve as the bridge between clients and internal...
-
Services Coordinator
2 days ago
Gurgaon, Haryana, India Complete Instrumentation Solutions Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionComplete Instrumentation Solutions Private Limited (CISPL) is a company based in Gurgaon, India that provides comprehensive solutions in various fields including Materials Testing, Geodynamic Studies, Earthquake Research, and more. It is managed and run by IIT alumni professionals and focuses on guiding clients through the journey from...
-
Client Services Representative
1 day ago
Gurgaon, Haryana, India Arch Concept Pvt Ltd Full time ₹ 6,00,000 - ₹ 10,00,000 per yearJob Title: Client Services Representative – Wedding IndustryLocation: Gurugram, IndiaEmployment Type: Full-timeAbout the RoleWe are seeking an experienced Client Services Representative to join our team in Gurugram. The ideal candidate will have a strong background in client servicing, preferably in the wedding/events industry, and a passion for delivering...
-
Client Servicing
2 days ago
Gurgaon, Haryana, India Xcel HR Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per yearThe Client Servicing professional will be the primary bridge between the client and the agency, taking end-to-end ownership of brand deliverables, from understanding the business objectives, building communication strategies, and planning campaigns, to flawless execution and reporting.They will ensure seamless coordination across internal teams, maintain...
-
Client Servicing Executive
2 days ago
Gurgaon, Haryana, India Magictap Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionMagictap is a leading event technology company dedicated to creating unforgettable experiences through innovative solutions. We focus on simplicity, creativity, and efficiency, transforming event planning into a seamless process. Our mission is to revolutionize the event industry by leveraging technology to enhance every aspect of event...
-
Client Servicing Executive
2 days ago
Gurgaon, Haryana, India Realatte Digital Full time ₹ 2,10,000 - ₹ 4,20,000 per yearJob Title: Client Servicing ExecutiveLocation: Realatte Ventures CompanyJob SummaryAs a Client Servicing Executive at Realatte Ventures Company, you will play a critical role in maintaining and strengthening relationships with our clients. You'll be responsible for ensuring customer satisfaction by addressing their needs, managing projects, and collaborating...
-
Client Services Associate
4 weeks ago
Gurgaon, Haryana, India AuthBridge Full timeJob DescriptionKey Responsibilities- Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.- Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.- Maintain strong client relationships by...
-
Client Services Executive
2 days ago
Gurgaon, Haryana, India Cog Culture Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout the Role:We're looking for a proactive and detail-orientedAccount Executiveto join our growing team. The ideal candidate must have1–3 years of experience working in an advertising agency. You should be comfortable handling strategy, client servicing, and campaign execution across platforms.Key Responsibilities:Act as the day-to-day contact for...
-
Client Servicing- Influencer marketing
2 days ago
Gurgaon, Haryana, India One Digital Entertainment Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:We are seeking a Client Servicing Executive with strong advertising industry connections and a good understanding of the influencer marketing ecosystem. The role will primarily focus on managing client relationships, coordinating campaigns, and ensuring smooth communication between brands, agencies, and internal teams.The ideal candidate should...
