Client Service Coordinator
6 days ago
Job description tailored for a Client Service Coordinator
Job Title: Client Service Coordinator Logistics (B2B Email Process)
Department: Logistics / Client Services
Location: [Work from oice]
Reports To: Team Lead/ Client Services Supervisor
Job Summary:
We are seeking a detail-oriented and proactive Client Service Coordinator to support
our Logistics operations through eicient handling of B2B communications via email.
The ideal candidate will act as the key liaison between our internal logistics team and
external business clients, ensuring timely, accurate, and professional coordination of
orders, shipments, and related queries. This role is email-driven, requiring excellent
written communication, organization, and multitasking skills.
Key Responsibilities:
Client Communication (Email):
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Serve as the primary point of contact for B2B clients through professional
email correspondence.
Respond promptly to inquiries related to order status, shipping
schedules, delays, documentation, and returns.
Maintain a courteous and service-focused tone in all client interactions.
Order & Shipment Coordination:
o
Collaborate with internal logistics, warehouse, and sales teams to ensure
smooth processing and fullment of client orders.
o
o
Track shipments and proactively communicate updates to clients.
Address any discrepancies or delays, and work on quick resolution.
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Documentation & Reporting:
o
Prepare, review, and send logistics-related documents such as invoices,
packing lists, and shipping conrmations.
o
Maintain accurate records of client interactions, issues, and resolutions
in internal systems or CRM tools.
o
Generate regular reports on client service metrics and email ticket
volumes.
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Process Improvement:
o
Identify recurring issues or ineiciencies in the email handling or logistics
process and recommend improvements.
o
Contribute to updating SOPs and knowledge base for consistent service
delivery.
Qualications:
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Bachelors degree in Business, Logistics, Supply Chain Management, or a related
eld.
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13 years of experience in a client service or logistics coordination role,
preferably in a B2B environment.
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Strong written communication skills with attention to tone, grammar, and clarity.
Familiarity with supply chain processes, shipping documentation, and order
lifecycle.
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Experience using CRM systems, order management tools, or ticketing platforms.
Procient in Microsoft Oice (especially Outlook, Excel, and Word).
Key Competencies:
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Customer-centric mindset with a problem-solving attitude.
High attention to detail and organizational skills.
Ability to manage multiple email threads and prioritize tasks eectively.
Strong team collaboration and internal coordination capabilities.
Ability to work under pressure and meet tight deadlines.
Preferred:
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Experience with ERP or logistics platforms (e.g., SAP, Oracle, NetSuite).
Prior work in international logistics or freight coordination is a plus.
Understanding of Incoterms and customs documentation.
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