Client Service Coordinator

4 days ago


Delhi Gurugram NCR, India Advatix Apac Logistics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job description tailored for a Client Service Coordinator

Job Title: Client Service Coordinator Logistics (B2B Email Process)

Department: Logistics / Client Services

Location: [Work from oice]

Reports To: Team Lead/ Client Services Supervisor

Job Summary:

We are seeking a detail-oriented and proactive Client Service Coordinator to support

our Logistics operations through eicient handling of B2B communications via email.

The ideal candidate will act as the key liaison between our internal logistics team and

external business clients, ensuring timely, accurate, and professional coordination of

orders, shipments, and related queries. This role is email-driven, requiring excellent

written communication, organization, and multitasking skills.

Key Responsibilities:

Client Communication (Email):

o

o

o

Serve as the primary point of contact for B2B clients through professional

email correspondence.

Respond promptly to inquiries related to order status, shipping

schedules, delays, documentation, and returns.

Maintain a courteous and service-focused tone in all client interactions.

Order & Shipment Coordination:

o

Collaborate with internal logistics, warehouse, and sales teams to ensure

smooth processing and fullment of client orders.

o

o

Track shipments and proactively communicate updates to clients.

Address any discrepancies or delays, and work on quick resolution.

¢

Documentation & Reporting:

o

Prepare, review, and send logistics-related documents such as invoices,

packing lists, and shipping conrmations.

o

Maintain accurate records of client interactions, issues, and resolutions

in internal systems or CRM tools.

o

Generate regular reports on client service metrics and email ticket

volumes.

¢

Process Improvement:

o

Identify recurring issues or ineiciencies in the email handling or logistics

process and recommend improvements.

o

Contribute to updating SOPs and knowledge base for consistent service

delivery.

Qualications:

¢

Bachelors degree in Business, Logistics, Supply Chain Management, or a related

eld.

¢

13 years of experience in a client service or logistics coordination role,

preferably in a B2B environment.

¢

¢

Strong written communication skills with attention to tone, grammar, and clarity.

Familiarity with supply chain processes, shipping documentation, and order

lifecycle.

¢

¢

Experience using CRM systems, order management tools, or ticketing platforms.

Procient in Microsoft Oice (especially Outlook, Excel, and Word).

Key Competencies:

¢

¢

¢

¢

¢

Customer-centric mindset with a problem-solving attitude.

High attention to detail and organizational skills.

Ability to manage multiple email threads and prioritize tasks eectively.

Strong team collaboration and internal coordination capabilities.

Ability to work under pressure and meet tight deadlines.

Preferred:

¢

¢

¢

Experience with ERP or logistics platforms (e.g., SAP, Oracle, NetSuite).

Prior work in international logistics or freight coordination is a plus.

Understanding of Incoterms and customs documentation.



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