Lead Product Manager

Lead Product Manager – Agent Experience

About Us:

is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at

.

Why Join Us:

At

, you'll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

About the Team:

The product team at Neuron7 is new and growing You'll join a design + product team working to launch Neuron7's next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you'll have the opportunity to have significant impact on both product direction and on the team's practices. Most of Neuron7 is based in either the Bay Area and Bangalore.

What you'll do:

Neuron7 is building the next generation of
AI-powered service intelligence
, enabling enterprises to improve service efficiency and predict future issues before they occur. As the
Product Manager for Agentic Experience
, you will own the strategy and execution of our
Agent product experience and corresponding analytics and insights
.

You'll collaborate with
data scientists, engineers, and customer success teams
to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to
accelerate troubleshooting, answer any question, and optimize service workflows.

Key Responsibilities

• Define and execute the product roadmap
  for Neuron7's
  Agent product
  , focusing on
  relevance, configurations, and insights.
• Develop
  AI-driven insights
  to help customers
  track and improve search KPIs
• Work with data science and engineering teams teams to implement intelligent search capabilities like vector/semantic search, RAG, and reinforcement learning for search optimization
• Explore and implement concepts for
  Conversational Troubleshooting
  where relevant for service cases
• Integrate with major service platforms
  (e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics) to provide real-time insights within existing workflows.
• Collaborate with
  data scientists and AI engineers
  to refine machine learning models that drive search capabilities.
• Define and track
  core success metrics
  for search across our customers

Qualifications

• 5+ years of product management experience
  , preferably in
  search- or field service-related products
• Experience with
  AI-powered diagnostics, field service management (FSM), or customer support automation.
• Familiarity with modern search concepts vector/hybrid search, RAG architectures, reinforcement learning, NER, query expansion/rewriting, knowledge graphs, intent recognition, and conversational search
• Strong expertise in
  leveraging data and user behavior for search optimization
• Experience with
  customer service and field service management (FSM) platforms
  such as
  ServiceNow, Salesforce Service Cloud, or Microsoft Dynamics
  .
• Expertise in search KPIs
  and when or when not to use specific metrics.
• Ability to translate
  complex data insights into clear, actionable recommendations
  for service teams.
• Strong analytical and problem-solving skills, with a data-driven mindset.
• Bachelor's or Master's degree in computer science

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What We Do and Value:

At

, we prioritize integrity, innovation, and a customer-centric approach. Our mission is to enhance service decision-making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Company Perks & Benefits:

• Competitive salary, equity, and spot bonuses.
• Paid sick leave.
• Latest MacBook Pro for your work.
• Comprehensive health insurance.
• Paid parental leave.
• Flexible work arrangements—work from home or our vibrant Bengaluru office.

Our Commitment to Diversity and Inclusion:

is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you're excited about creating exceptional user interfaces and want to be part of a forward-thinking team, we'd love to hear from you