Amazon Connect Contact Center Associate/Engineer

2 days ago

Hyderabad, Telangana, India Weekday AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

This role is for one of Weekday's clients
Salary range: Rs Rs ie INR LPA)
Min Experience: 3 years
Location: Hyderabad
JobType: full-time

About the Role:
We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based contact center solutions to enhance customer interactions, we encourage you to apply

  • Amazon Connect Tech Lead with 5-7 years' experience.
  • Experience with Amazon Connect (Contact flows, queues, routing profile)
  • Integration experience with Salesforce (Service Cloud Voice)
  • Hands-on with AWS services
  • AWS Lambda (for backend logic)
  • Programming language Java or Python
  • Amazon Lex (Voice/chat bots)
  • Amazon Kinesis (for call analytics and streaming)
  • Amazon S3 (Storage)
  • Amazon DynamoDB
  • CloudWatch
  • IAM
  • Proficiency in programming scripting Java Script, Nodejs
  • Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation
  • Knowledge of contact center KPIs and analytics dashboards
  • Solid experience in REST APIs and integration frameworks.
  • Experience working in Agile Scrum environments
  • Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform
  • Lead the end to end implementation and configuration of Amazon Connect
  • Understanding of telephony concepts SIP DID ACD IVR CTI
  • AWS Certified Solutions Architect or Amazon Connect certification

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