BPO Assistant Manager

2 weeks ago


Pune, Maharashtra, India JobMate Full time ₹ 6,50,000 - ₹ 7,00,000 per year

Job Description:

We are looking for an experienced Assistant Manager to oversee and manage operations for our Banking BPO process. The ideal candidate should have strong team-handling skills, excellent process knowledge, and prior experience in banking or financial services.

Key Responsibilities:

  • Manage day-to-day operations for the banking process.
  • Monitor team performance and ensure process SLAs are met.
  • Provide training, guidance, and performance feedback to the team.
  • Implement process improvements to enhance quality and productivity.
  • Coordinate with clients and internal stakeholders for smooth operations.

Requirements:

  • 3–6 years of experience in BPO, with at least 1–2 years in a supervisory/AM role.
  • Prior experience in Banking / BFSI processes is mandatory.
  • Strong communication, leadership, and problem-solving skills.
  • Ability to handle escalations and drive performance.

Job Type: Full-time

Pay: ₹650, ₹700,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person


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