BPO PE Voice

2 weeks ago

Pune, Maharashtra, India Cognizant Technology Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job summary

Join our dynamic BPO team as a PE Voice specialist where you will leverage your customer service skills to enhance client satisfaction. This hybrid role offers a unique opportunity to work night shifts ensuring seamless communication and support for our global clientele. With a focus on delivering exceptional service you will play a crucial role in maintaining our companys reputation for excellence.

Responsibilities

  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly and efficiently.
  • Utilize effective communication skills to ensure clear and concise information is conveyed to clients.
  • Collaborate with team members to identify and implement process improvements that enhance service delivery.
  • Monitor customer interactions to ensure adherence to company policies and quality standards.
  • Maintain accurate records of customer interactions and transactions in the companys database.
  • Assist in training new team members by sharing best practices and insights gained from experience.
  • Adapt to changing client needs and priorities demonstrating flexibility and a proactive approach.
  • Utilize problem-solving skills to identify root causes of issues and implement effective solutions.
  • Engage in continuous learning to stay updated with industry trends and company policies.
  • Support the team in achieving performance targets and contributing to overall business objectives.
  • Foster a positive and collaborative work environment that encourages innovation and teamwork.
  • Ensure compliance with all regulatory requirements and company guidelines.
  • Contribute to the companys mission by delivering outstanding customer service that enhances client satisfaction.

Qualifications

  • Possess strong communication and interpersonal skills essential for effective customer interactions.
  • Demonstrate proficiency in problem-solving and critical thinking to address client concerns.
  • Exhibit adaptability and flexibility in a fast-paced dynamic work environment.
  • Show a commitment to continuous learning and professional development.
  • Display a customer-centric mindset with a focus on delivering high-quality service.
  • Have a basic understanding of BPO operations and customer service principles.
  • Experience in a similar role is preferred but not mandatory.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent is preferred.

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