Consultant - Transition ( BPO & End to end Transition is Mandatory) Pune Location
1 day ago
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job DescriptionThe Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment.
This includes planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs and contractual obligations.
Key Responsibilities: Lead the transition lifecycle from contract signature to steady-state operations.
Develop and manage transition plans, timelines, and resource allocations.
Coordinate with client stakeholders, internal delivery teams, and enabling functions (HR, IT, Facilities, Compliance).
Conduct due diligence and process mapping to assess scope, risks, and readiness.
Define and track Service Acceptance Criteria (SAC) and ensure operational readiness.
Oversee knowledge transfer, training, and documentation handover.
Manage cutover planning, hypercare, and early life support (ELS).
Ensure compliance with governance, risk, and control frameworks.
Track and report on transition KPIs, risks, and mitigation plans.
Drive continuous improvement and lessons learned post-transition.
Support Pursuits from a transition standpoint, support creation of transition plans for RFx processes Required Skills & Qualifications: Bachelor's degree in Business, Operations, or related field.7+ years of experience in BPO transitions, project management, or service delivery.
Strong understanding of BPO operating models, SLAs, and client onboarding.
Experience in transitioning F&A, HR, procurement, or customer service processes.
Excellent stakeholder management and communication skills.
Proficient in tools like MS Project, Excel, Visio, and collaboration platforms.
Certifications preferred: PMP, PRINCE2, ITIL, Six Sigma.
Desirable Attributes: Experience with global transitions across multiple geographies.
Familiarity with shared services and GIC (Global In-house Center) models.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced, matrixed environment.
QualificationsBachelors Degree, Masters degree
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