Consultant - Transition ( BPO & End to end Transition is Mandatory) Pune Location

6 hours ago

Pune, Maharashtra, India WNS Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment.

This includes planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs and contractual obligations.

Key Responsibilities: Lead the transition lifecycle from contract signature to steady-state operations.

Develop and manage transition plans, timelines, and resource allocations.

Coordinate with client stakeholders, internal delivery teams, and enabling functions (HR, IT, Facilities, Compliance).

Conduct due diligence and process mapping to assess scope, risks, and readiness.

Define and track Service Acceptance Criteria (SAC) and ensure operational readiness.

Oversee knowledge transfer, training, and documentation handover.

Manage cutover planning, hypercare, and early life support (ELS).

Ensure compliance with governance, risk, and control frameworks.

Track and report on transition KPIs, risks, and mitigation plans.

Drive continuous improvement and lessons learned post-transition.

Support Pursuits from a transition standpoint, support creation of transition plans for RFx processes Required Skills & Qualifications: Bachelor's degree in Business, Operations, or related field.7+ years of experience in BPO transitions, project management, or service delivery.

Strong understanding of BPO operating models, SLAs, and client onboarding.

Experience in transitioning F&A, HR, procurement, or customer service processes.

Excellent stakeholder management and communication skills.

Proficient in tools like MS Project, Excel, Visio, and collaboration platforms.

Certifications preferred: PMP, PRINCE2, ITIL, Six Sigma.

Desirable Attributes: Experience with global transitions across multiple geographies.

Familiarity with shared services and GIC (Global In-house Center) models.

Strong analytical and problem-solving skills.

Ability to work in a fast-paced, matrixed environment.

Qualifications

Bachelors Degree, Masters degree

  • Consultant - Transition ( F&a Transition Is Mandatory) Pune Location

    3 weeks ago

    Pune, Maharashtra, India WNS Global Services Full time

    Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial...

  • Consultant - Transition ( F&A Transition is Mandatory) Pune Location

    3 weeks ago

    Pune, Maharashtra, India WNS Global Services Full time

    Job Summary:The Services Transition Manager is responsible for managing the end-to-end transition of client business processes into the BPO delivery environment. This includes planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs and...

  • Consultant - Transition ( F&A Transition is Mandatory) Pune Location

    2 weeks ago

    Pune, Maharashtra, India WNS Global Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Consultant - Transition ( F&A Transition is Mandatory) Pune Location

    6 days ago

    Pune, Maharashtra, India WNS Global Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...

  • Transition Manager

    3 weeks ago

    Pune, Maharashtra, India Wipro Full time

    Company: Wipro Limited (BPS division)Role: Transition ManagerGrade: ManagerLocation: Pune/HyderabadCandidate criteria: Preferably from BPO/BPM background only.Experience: 10+ yearsNote: Candidates having experience in IT transitions will not be qualified for this role.Role:Manager - Transitions is a person who needs to take multiple waves / tracks of a...

  • Transition Manager

    7 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company:Wipro Limited (BPS division)Role:Transition ManagerGrade:ManagerLocation:Pune/HyderabadCandidate criteria:Preferably from BPO/BPM background only.Experience:10+ yearsNote:Candidates having experience in IT transitionswill notbe qualified for this role.Role:Manager - Transitionsis a person who needs to take multiple waves / tracks of a transition and...

  • Senior Transition Consultant

    2 days ago

    Pune, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Senior Consultant - Transition (BFS) REF42325R Job Description All migrations / transitions at WNS is supported by a central transitions team. The principle role of this team is to manage, own and act as a custodian for all transitions that take place across the length and breadth of the organization for all geographies. Transitions commence once a new...

  • Transitions

    1 week ago

    Pune, Maharashtra, India Synergy Plus Business Consulting Group Full time ₹ 15,00,000 - ₹ 45,00,000 per year

    We are a Gurgaon Based leading Recruitment Partner for various reputed MNCs and Indian Corporates engaged in various Sectors on a PAN India basis for over a decade. Presently we are looking for the Program Director for a very large BPO Client as per the below given details. Please apply in confidencesAbout the CompanyWe are a Gurgaon Based leading...

  • Senior Consultant

    6 days ago

    Pune, Maharashtra, India WNS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Independently lead transitions for a business cluster or a cluster of large and multiple transitions/ engagements Train, manage, mentor and direct Program Leads and Project Managers who execute these transitions Manage and resolve issues  Build close rapport with key client managers, internal and external stakeholders Owning compliance and...

  • Transition Manager

    4 days ago

    Pune, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job description:Job DescriptionRole:The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.͏Do:Ensure effective transition as per project plan and timelinesImplement transition plans and register new transitions - calendar and spreadsheet on the systemEnsure transition tasks are in...