Transition Manager

Job description:

Job Description

Role:

The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan.

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Do:

• Ensure effective transition as per project plan and timelines
• Implement transition plans and register new transitions - calendar and spreadsheet on the system
• Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager
• Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution
• Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts
• Schedule required meetings as directed by the Transition Manager and document meeting minutes
• Conduct data extraction of hours spent per transition and tracking against planned budget
• Assist the transition lead in the assessment of technology transition proposals as and when required
• Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks
• Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer
• Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues
• Prepare timely and accurate reports and dashboards as required by the stakeholders
• Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs
• Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
• Track and follow up with relevant stakeholder for timely updation and data management of transition parameters
• Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts
• Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition
• Stakeholder management
• Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition
• Provide timely assistance in case of an escalation and support resolution of escalations/ issues

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Deliver

No.

Performance Parameter

Measure

1.

Customer Centricity

CSAT (PCSAT & ACSAT top 2 Box) %  / NPS

Adherence to Program plan/charter specifically on services transition - Schedule, Quality, Efforts/Costs

Adherence to all customer contractual commitments related to Services transitions

Adherence to Services transition norms on all key performance metrics

2.

Presales & Delivery Excellence

100% compliance in Integrated Transition Framework (ITF) in all Solution Proposal construct

Demonstrate One Wipro by 100% usage of Integrated Transition framework

Integrated transition (across all LOBs) planning and status reporting to Internal management and customer using Digi-Q

Process Exceptions to be minimized by 100% compliance to the ITF

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Experience: >10 YEARS

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