L3 Support Engineer Azure Integration Services

4 days ago

Hyderabad, Telangana, India Absolutelabs Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Role Summary:

We are seeking an experienced L3 Support Engineer specializing in Azure Integration Services to provide advanced troubleshooting, monitoring, and operational support for complex integration environments. The ideal candidate will be hands-on with Azure services such as Logic Apps, Service Bus, API Management, Event Grid, Functions, and Data Factory, and will play a key role in maintaining system stability, performance, and reliability.

Key Responsibilities

  • Incident & Problem Management

  • Act as the final escalation point (L3) for Azure Integration Services incidents and problems.

  • Analyze, troubleshoot, and resolve issues across integration components (Logic Apps, Service Bus, API Management, Event Grid, Functions, Data Factory, etc.).

  • Perform detailed root cause analysis (RCA) and develop preventive action plans.

  • Monitoring & Maintenance

  • Monitor integration solutions and proactively identify performance or availability issues.

  • Optimize workflows, connections, and pipelines for performance and cost-efficiency.

  • Maintain health dashboards and alerts using tools such as Azure Monitor, Application Insights, and Log Analytics.

  • Deployment & Configuration Support

  • Support CI/CD pipelines for integration deployments using Azure DevOps or similar tools.

  • Review and validate configuration changes before production releases.

  • Automation & Scripting

  • Develop PowerShell or Python scripts for automation, monitoring, and log analysis.

  • Implement automation to improve operational efficiency.

  • Collaboration & Documentation

  • Work closely with development, architecture, and infrastructure teams to resolve complex issues.

  • Maintain up-to-date runbooks, troubleshooting guides, and KB articles.
  • Provide technical mentoring and guidance to L1/L2 support teams.

Experience

  • Azure Integration Services:

  • Logic Apps, Azure Functions, Service Bus, Event Grid, API Management (APIM), Data Factory.

  • Monitoring & Logging:

  • Azure Monitor, Log Analytics, Application Insights, Kusto Query Language (KQL).

  • Scripting & Tools:

  • PowerShell, Azure CLI, ARM/Bicep templates, YAML pipelines.

  • Integration Concepts:

  • REST/SOAP APIs, JSON, XML, Webhooks, Messaging Patterns.

  • DevOps Knowledge:

  • Azure DevOps, Git, CI/CD pipelines, version control, and release management.

  • Databases & Storage:

  • Azure SQL, Blob Storage, Key Vault, Cosmos DB (basic understanding).

  • Security:

  • Managed Identities, RBAC, Networking, and Authentication (OAuth2, AAD).

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