L3 Support Engineer

2 days ago

Hyderabad, Telangana, India Intellect Design Arena Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title:
L3 Support Engineer – Java & Oracle

Experience:
3.5 to 7 years

Location:
Hyderabad

Work Mode:
Hybrid / WFO (as per shift requirement)

Shift:
Rotational / Regional (covering Australia & Africa time zones)

Job Summary:

We are looking for a
hands-on L3 Support Engineer
experienced in
Java-based application support and Oracle backend debugging
. The role involves identifying, investigating, and resolving complex production issues, performing minor code changes, and ensuring system stability for customers across
Australia and Africa
regions.

Key Responsibilities:

  • Provide
    L3 production support
    for enterprise applications built on Java and Oracle.
  • Investigate and debug issues in real-time; perform
    root cause analysis
    and permanent fixes.
  • Collaborate with L2 and development teams to triage, reproduce, and resolve incidents.
  • Perform
    minor Java code changes
    and database script updates when required.
  • Monitor application logs, database performance, and system health to prevent recurrence.
  • Manage communication with customers in Australia/Africa regions during support hours.
  • Maintain issue documentation, knowledge base updates, and escalation procedures.
  • Work on a
    weekly shift roster
    to ensure 24x7 regional coverage.

Required Skills & Experience:

  • 3.5–7 years of experience in
    Java application support
    or
    L3 technical support
    .
  • Strong in
    Core Java
    ,
    JDBC
    ,
    exception handling
    , and debugging.
  • Hands-on with
    Oracle DB
    – writing queries, analyzing logs, troubleshooting data issues.
  • Familiarity with
    log analysis tools
    ,
    application servers (Tomcat/WebLogic)
    , and
    shell scripting
    is a plus.
  • Excellent problem-solving, communication, and cross-team collaboration skills.
  • Flexible to work in shifts covering
    Australia & African time zones
    (approx. 9 AM–6 PM IST and rotational coverage).

Good to Have:

  • Experience in
    incident management
    and
    ITIL processes
    .
  • Exposure to
    production monitoring tools
    (e.g., Splunk, Kibana, AppDynamics).
  • Experience supporting financial or enterprise-grade systems.

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