Mid Management

Department

Bankruptcy

Job posted on

Oct 15, 2025

Employee Type

Full Time

Experience range (Years)

8 years - 15 years

About Us

Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company.

Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.

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Job Overview:

• The bankruptcy department oversees accounts that are registered in bankruptcy and referred, but is not limited to, the following tasks:

o Setting up workstations, plans reviews, POC/MFR/AO reviews, PCN/PPFN filing, and Closing workstations.

• The Foreclosure department manages accounts that are defaulted and includes, but is not limited to, the following responsibilities:

o Both Judicial and Non-Judicial Foreclosure review, processing reinstatements, judgment figures, documents review and providing bidding instructions.

• The Claims department is responsible for handling invoices that are received and processed in accordance with the established guidelines and approvals as per the matrix.
• Assess the requests received within the Bankruptcy, Foreclosure, and Claims processes, ensuring that the team adheres to procedures and meets service level agreements.
• Ensure that all assigned cases are addressed in compliance with regulatory, investor/insurer, and Trust Policy requirements and timelines.
• Update and maintain all tracking systems, ensuring clear and accurate documentation of the accounts that have been worked on.

Job Roles and Responsibilities:

• Oversee and guide the daily operations of the Operations team, ensuring that processing, timelines, departmental objectives, and customer expectations are fulfilled.
• Establish performance targets for the team to achieve or surpass. Monitor and evaluate the performance metrics of the Operations team.
• Facilitate governance meetings with clients and internal stakeholders to assess process performance.
• Ensure the prompt hiring of new FTE or backfills to prevent any revenue loss. Strategize for resource allocation and capacity management.
• Hold regular team meetings to gauge the team's morale and engagement.
• Collaborate with the Learning and Development team to determine the training requirements of the team.
• Oversee the daily functions of the team, including Team Leads, while inspiring the team to meet organizational objectives.
• Equip team members with the necessary skills to enhance their confidence, product knowledge, and communication abilities.
• Perform monthly performance evaluations, contributing to the company's growth through a high-performing team.
• Work in partnership with other leaders on budgeting, program development and oversight, ensuring compliance, and fostering relationships.

Qualification & Experience

Educational qualification and years of experience required in any specific domain/skill for the role

• Basic Degree completion (15 years of education)
• Good written and oral communications skills in English
• More than 5 years of US Mortgage Experience in managing Bankruptcy, Foreclosure, and Claims processes with 3 years as Manager/Assistant Manager role
• Good exposure to MS office – especially MS Excel and MS PowerPoint.