Executive/Sr. Executive/AM CRM

5 days ago

Greater Noida, Uttar Pradesh, India Trehan IRIS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Customer relationship management

  • Implement strategies and initiatives to enhance customer retention and drive revenue growth.
  • Build and maintain relationships with assigned customers as the primary point of contact.
  • Proactively engage with customers to foster long-term partnerships.
  • Conduct thorough needs assessments to understand pain points.
  • Develop and execute account plans to effectively manage customer portfolios.
  • Monitor customer satisfaction levels, address any issues or concerns promptly, and ensure overall favorable customer experience.
  • Maintain regular and clear communication with customers through various channels, such as meetings, calls, emails, and customer portals.
  • Keep customers informed about new products, features, and updates that may be relevant to their business.
  • Provide timely updates to clients regarding project status.
  • Make welcome calls and send welcome emails within 24 hours of bookings, providing all booking-related information and getting feedback.
  • Represent customer interests and provide feedback to internal teams, including sales, marketing, and operations, to drive continuous improvement and deliver exceptional customer experiences.

Data analysis and reporting

  • Collect and analyze customer feedback, surveys, and satisfaction metrics.
  • Use customer data to drive decision-making and improve overall customer experience.
  • Compile reports and present insights to management.
  • Prepare MIS including total sales of flats, total received amounts, total registrations, total agreements, and separate data for defaulters for management review and course correction.

Coordination with Back-end teams

  • Co-ordinate with back-end CRM team for all back-office sales administration operations like Builder Buyer Agreements and payment receipts.
  • Ensure timelines, completion, comprehensiveness, and accuracy of all documentation pertaining to clients' booking forms during sales.
  • Co-ordinate with client for all formalities related to booking forms along with KYC.

Query management

  • Handle post-sales queries through emails and calls.
  • Constantly talk to defaulters, understand their problems, and put forward the case to management if required.

  • Sr. CRM Executive

    2 days ago

    Noida, Uttar Pradesh, India Sikka Group Full time ₹ 6,00,000 per year

    Job descriptionWe are looking for an Executive /Sr. Executive/AM/ Manager CRM for Sikka Group , manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.Role & responsibilitiesTimely closure of agreements for buyers and...

  • Sr. CRM Executive

    1 week ago

    Noida, Uttar Pradesh, India Overbooked Academy LLP Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Summary:The CRM Executive/Manager is responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. The goal is to improve business relationships, customer retention, and drive sales growth by leveraging CRM tools and strategies.Key Responsibilities:Manage the CRM platform (e.g., Salesforce, Zoho, HubSpot, etc.),...

  • Executive/manager - Crm (0-10 Yrs) Noida (after-sales/customer Service)

    2 weeks ago

    Noida, Uttar Pradesh, India Bhutani Group Full time

    Brand Name - Bhutani InfraIndustry - Real EstateExperience - Minimum 1 YearsLocation - Sec-90 NoidaPosition Name Executive Sr Executive Manager- CRMJob Type - Permanent6 Working days - Mon to Sat 10 30 am to 6 30 pm Responsibilities - Building and maintaining profitable relationships with key customers - Knowledge of 4QT software or similar tools -...

  • crm

    1 day ago

    Greater Noida, Uttar Pradesh, India ACE Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Name: Executive/ Sr. Executive/Assistant Manager - Client Relationship Management.Experience: 4-8 years in Real Estate Background Only.Roles & Responsibilities: Handling both Backend Operations and Frontend activities. Experience of handling Residential Projects. Experience of managing queries received from customers via all three modes (Walk-In,...

  • Crm Executive

    2 days ago

    Noida, Uttar Pradesh, India Propacity Proptech Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: CRM Executive Post Sales (Real Estate)We are hiring a CRM Executive to manage the post-sales journey of homebuyersfrom booking to possession.Requirements:2–6 years of experience in CRM/Post-Sales (real estate preferred)Provident fundHealth insurance

  • Talent Acquisition Specialist

    3 days ago

    Greater Noida, Uttar Pradesh, India CULMINANT EXECUTIVE SERVICES PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We have immediate openings for Non-IT Recruiter at Greater Noida Location.Please find the below Job Details :Job Role : Non-IT RecruiterQualification : MBAExperience : 5 - 8 years in Leadership HiringNotice Period :Immediate - 30 daysLocation : Greater NoidaShift : General Shift (Timings : 9 AM PM / 10 AM PM)Mode : Hybrid ModuleNote :Male candidates...

  • Sr. Executive

    3 days ago

    Noida, Uttar Pradesh, India ROI Mantra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionROI Mantra is a Google All-Star award-winning, profit-driven digital marketing agency with its delivery center based in Noida, India. As a certified Google Premier Partner Agency, ROI Mantra employs data-driven strategies to significantly boost client customer acquisition and revenue. Our team of 100+ digital experts works on direct client...

  • Crm Executive

    5 days ago

    Greater Noida, Uttar Pradesh, India Vinayaka Expo Plaza Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage CRM database for real estate leads and sales pipeline.* Collaborate with sales team on lead generation strategies.* Schedule follow-ups with clients via phone, email, and text.Health insurance

  • CRM Executive

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Solitairriann Group Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities: Strong English communication skills Hands-on experience with 4QT software In-depth understanding of the post-sales process Experience in drafting BBA / LOA Basic knowledge of CRM key terms Required Candidate profileMale Candidates preferredReal estate experience preferred

  • Inside Sales Executive

    4 weeks ago

    Greater Noida, Uttar Pradesh, India ecoach technologies private limited Full time

    Job Title Inside Sales Executive onsite Job Type Full-time Day range onsite Monday to Saturday 10 am to 7 PM flexible Ability to commute relocate Noida Uttar Pradesh Reliably commute or planning to relocate before starting work Required Responsibilities Talking to students parents over phone WhatsApp video calls ...