Guest Service Associate
5 hours ago
Job Description: Guest Service Associate – Front Office
Department: Front Office
Location: The Orchid Hotel, Mumbai
Position Type: Full-Time
About The Orchid Hotel Mumbai
The Orchid Mumbai is India's flagship 5-star Ecotel hotel, delivering sustainable luxury and exceptional hospitality. We are looking for an energetic, guest-focused Guest Service Associate to join our Front Office team and elevate the guest arrival experience.
Key Responsibilities
- Welcome guests with warmth, handle check-in/check-out procedures efficiently.
- Provide accurate hotel information, assist with queries, and ensure guest comfort.
- Manage room assignments and handle reservation-related updates.
- Operate the PMS system (e.g., Innkey PMS/Opera) efficiently for guest transactions.
- Maintain smooth communication with all departments to meet guest expectations.
- Handle billing, invoice settlement, and cashiering procedures as per policy.
- Address guest complaints promptly and escalate when necessary.
- Maintain lobby etiquette, ensuring a professional and hospitable environment.
- Adhere to brand standards and ensure exceptional guest satisfaction scores.
- Ensure accurate documentation, paperwork, and compliance with hotel SOPs.
- Upsell rooms, packages, and hotel services to maximize revenue.
Requirements
- 0–3 years experience in Front Office/Customer Service; freshers passionate about hospitality are welcome.
- Diploma/Degree in Hospitality Management or relevant stream preferred.
- Excellent communication skills in English; Hindi/Marathi fluency preferred.
- Well-groomed appearance with a charming and positive attitude.
- Knowledge of PMS systems will be an advantage.
- Ability to work in shifts, including weekends and public holidays.
- Strong interpersonal and problem-solving skills.
Education
- Minimum HSC; Bachelor's/Diploma in Hospitality preferred.
Benefits
- Attractive salary + incentives (as applicable)
- Duty meals
- Uniform and grooming support
- PF, ESIC & other statutory benefits
- Career growth in a reputed 5-Star Ecotel environment
- Training and skill development programs
Job Types: Full-time, Permanent
Pay: ₹16, ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
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