Reservation Executive or Assistant Manager
4 days ago
Role Overview
We are seeking a motivated, detail-oriented professional to join our Reservations department as a Reservation Executive or Assistant Manager – Reservations. This role is crucial in ensuring excellent guest experience, maximizing revenue, and maintaining reservation operations aligned with The Orchid's high standards and green commitments.
Key Responsibilities
- Handle all reservation enquiries via phone, email, and online channels; process bookings, modifications & cancellations with accuracy.
- Monitor room inventory & availability; manage room allocations, block bookings, and blackout dates to maximize occupancy and revenue.
- Up-sell room categories, packages or added services where appropriate.
- Liaise with OTAs, travel agents, corporate accounts & groups to generate business.
- Maintain & update the property management system (PMS) with accurate reservation data and guest profiles.
- Coordinate with Front Office, Revenue Management, Housekeeping & other departments to ensure smooth guest arrivals and stay.
- Assist in preparing reports: weekly/monthly reservation reports, pick-up trend analysis, occupancy forecasts, and business segment performance.
- Ensure compliance with reservation policies, room-rate guidelines, and customer service standards.
- As Assistant Manager level: supervise/responsible for training of reservation agents, schedule management, performance reviews, and contributing to strategy to drive revenue growth.
- Help with feedback & guest satisfaction initiatives related to reservations.
Job Requirements
- Diploma or degree in Hotel Management / Hospitality; additional certification is a plus.
- Reservation Executive: 1-3 years of experience in reservations or related front office role in a hotel.
- Assistant Manager – Reservations: 3-5 years in a similar role, preferably with supervisory or leadership exposure.
- Strong knowledge of PMS (e.g., Opera or equivalents), OTA systems, room distribution channels.
- Excellent communication skills (verbal & written), customer-service orientation.
Job Type: Full-time
Pay: ₹24, ₹28,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Experience:
- Hotel experience: 2 years (Required)
- Upselling: 2 years (Required)
- Guest relations: 2 years (Required)
- Hospitality: 2 years (Required)
Work Location: In person
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