Reservation Executive or Assistant Manager

5 days ago

Vile Parle, Maharashtra, India Orchid Hotel Full time ₹ 3,36,000 per year

Role Overview

We are seeking a motivated, detail-oriented professional to join our Reservations department as a Reservation Executive or Assistant Manager – Reservations. This role is crucial in ensuring excellent guest experience, maximizing revenue, and maintaining reservation operations aligned with The Orchid's high standards and green commitments.

Key Responsibilities

  • Handle all reservation enquiries via phone, email, and online channels; process bookings, modifications & cancellations with accuracy.
  • Monitor room inventory & availability; manage room allocations, block bookings, and blackout dates to maximize occupancy and revenue.
  • Up-sell room categories, packages or added services where appropriate.
  • Liaise with OTAs, travel agents, corporate accounts & groups to generate business.
  • Maintain & update the property management system (PMS) with accurate reservation data and guest profiles.
  • Coordinate with Front Office, Revenue Management, Housekeeping & other departments to ensure smooth guest arrivals and stay.
  • Assist in preparing reports: weekly/monthly reservation reports, pick-up trend analysis, occupancy forecasts, and business segment performance.
  • Ensure compliance with reservation policies, room-rate guidelines, and customer service standards.
  • As Assistant Manager level: supervise/responsible for training of reservation agents, schedule management, performance reviews, and contributing to strategy to drive revenue growth.
  • Help with feedback & guest satisfaction initiatives related to reservations.

Job Requirements

  • Diploma or degree in Hotel Management / Hospitality; additional certification is a plus.
  • Reservation Executive: 1-3 years of experience in reservations or related front office role in a hotel.
  • Assistant Manager – Reservations: 3-5 years in a similar role, preferably with supervisory or leadership exposure.
  • Strong knowledge of PMS (e.g., Opera or equivalents), OTA systems, room distribution channels.
  • Excellent communication skills (verbal & written), customer-service orientation.

Job Type: Full-time

Pay: ₹24, ₹28,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Experience:

  • Hotel experience: 2 years (Required)
  • Upselling: 2 years (Required)
  • Guest relations: 2 years (Required)
  • Hospitality: 2 years (Required)

Work Location: In person

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