Client Relationship Manager
4 days ago
Location: Sitapura Industrial Area
Timing: 9:00 AM - 6:00 PM
Preferred Candidate: Female
Industry: Jewelry
Responsibilities:
- Greet and welcome clients upon their arrival at the organization, ensuring a positive first impression.
- Build and maintain strong relationships with clients to enhance customer loyalty and satisfaction.
- Address any client concerns or issues promptly and effectively.
- Keep up-to-date with the latest trends and designs in the jewelry industry.
- Assist clients in selecting jewelry items and ensure a seamless purchasing experience.
- Ensure clear, professional, and effective communication with clients through both in-person and remote channels.
- Fluent in English to interact with both domestic and international clients.
- Welcome clients during their visits, ensuring they feel valued and comfortable..
- Conduct follow-up communication after client visits or purchases to ensure satisfaction and gather feedback.
- Maintain accurate client records, including contact details, preferences, and purchase history.
- Ensure high standards of professionalism, presenting the organization in a positive and approachable manner.
- Utilize Tiara software for efficient inventory management, order processing, and client data handling.
- Use Excel and Google Sheets to manage client data, track sales, and generate reports.
Qualifications & Skills:
- Experience: Prior experience in client relations or customer service in the jewelry industry is a plus.
- Knowledge: Familiarity with Tiara profiles and jewelry designs.
- Language: Fluent in English, both spoken and written.
- Personality: Strong interpersonal skills, friendly, and customer-focused.
Job Type: Full-time
Pay: ₹35, ₹50,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Experience:
- total work: 2 years (Preferred)
Work Location: In person
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