Investigator Payment, Team Lead

At Allucent, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

Allucent (India) Pvt. Ltd.  is seeking an experienced Investigator Payments (IP), Team Lead level position to join the Finance team in our Chennai, India office. The Team Lead - IP supports Investigator Payments process, using our Veeva Payments system and leads development of Standard Operating Procedures (SOP). Process Investigator related invoices in Veeva and our Dynamics 365 accounting system.  Provide regular status reports to the Finance and Project Management teams and communicate with stake holders, investigator sites and sponsors, to ensure smooth processing of IP. Meeting timelines globally and ensure compliance with all IP processes and procedures, including documenting and maintaining all manuals as needed.

In this role your key tasks will include:

• Assignment of Investigator Payment Specialists (IPS) to specific projects.
• Allocation of IP invoices for processing to the IP Specialist team.
• Verify the IP invoice entry in D365 with actual invoice and ensure correct coding.
• Support team members in entering IP invoices.
• Investigator Payments data loading for US, EU, and APAC countries into Veeva.
• Support the Veeva payments system upgrades and configuration changes.
• Creating SOPs
• Review and maintain process documentation.
• Prepare daily metrics and share with team and management (mail count, processing count, and tracker).
• Circulate Dynamics "Not posted invoices" report to team.
• Quality check/QC invoices processed by the team in Veeva.
• Handle site invoices and queries received through email.
• Manage escalation emails.
• Clearing doubts and assisting the team with understanding the processes.
• Circulate weekly outstanding invoices reports to team.
• Host/coordinate call with Clinical/IT team for new study fee schedule creation in Veeva.
• Creating/Approving Fee schedules in Veeva based on the contract.
• Weekly/Monthly generating payment request for payable items in Veeva and route to clinical team for approval.
• Weekly paid investigator invoices reports are pulled from Power BI and circulated to Team.
• Circulating Study related reports to Clinical teams.
• Site visit, invoice, and payment reconciliations.
• Prepare Sunshine reporting for project teams and sponsors.

To be successful you should possess:

• Bachelor's degree with major or concentration in accounting required
• Advanced degree or accounting certifications a plus
• 10-15+ years of Investigator payments (IP) experience
• Preferable CRO experience
• Strong computer skills, especially Microsoft Excel skills
• Exceptional attention to detail
• Strong organizational skills and ability to prioritize workload
• Strong written and verbal communication skills
• Strong interpersonal skills
• Able to exercise judgment within defined standard operating procedures and practices and to determine appropriate action independently
• Superior problem-solving skills and making decisions with less than perfect information
• Flexibility in work schedule during peak periods – i.e.; monthly close, annual audits, etc.

Benefits of working at Allucent include:

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees

Disclaimers:

"The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively "Allucent"). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources."