is Hiring Payment Escalation Analyst

6 hours ago


Chennai, Tamil Nadu, India Straive Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:

We are hiring a Payment Escalations executive with expertise in managing and resolving payment related issues, overseeing failure payments, and ensuring efficient assignment tracking. This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely resolutions.

Key Responsibilities:

  • Manage and resolve payment escalations, ensuring timely resolution of disputes and transaction discrepancies.
  • Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inbound payment discrepancies.
  • Monitor and assign cases across payment investigation workflows, ensuring efficient tracking and resolution.
  • Coordinate with financial institutions, payment processors, and internal teams to resolve escalated payment issues.

Ensure compliance with global financial regulations and internal SLA-driven workflows.

Analyze failure payment trends and recommend process improvements to enhance efficiency. Provide training and mentorship to junior analysts, ensuring best practices in payment dispute resolution.

Maintain high accuracy in documentation and reporting, adhering to regulatory standards.

Requirements:

Bachelor's degree in Finance, Accounting, or a related field.

3- 4 years in payment investigations, reconciliation, or financial operations, with leadership experience.

Proficiency in payment tracking tools, financial compliance platforms, and reconciliation software.

Strong analytical mindset, leadership abilities, and effective communication skills.

Experience in high-value payment investigations, risk assessment, and fraud detection within multiple payment schemes



  • Chennai, Tamil Nadu, India GRM Academy & Consultant Pvt Ltd Full time ₹ 3,00,000 - ₹ 7,00,000 per year

    Job Description:We are hiring a Risk Escalations analyst with expertise in identifying, investigating, and resolvingrisk-related escalations. The ideal candidate will have hands-on experience in fraud detection,compliance monitoring, and dispute resolution, ensuring timely risk mitigation and adherence toregulatory frameworks.Key Responsibilities●...


  • Chennai, Tamil Nadu, India Straive Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey ResponsibilitiesInvestigate high-risk transactions, fraud alerts, and compliance violations, ensuring swiftresolution.Monitor and assign cases across risk investigation workflows, ensuring efficient tracking andescalation management.Analyze failure payments and risk trends, identifying patterns to enhance fraud...

  • Cargowise Analyst

    6 days ago


    Chennai, Tamil Nadu, India AMUS HIRING Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAMUS HIRING specializes in providing remote hiring solutions for technical and non-technical roles in industries such as Freight Forwarding, Logistics, Transport, and Supply Chain. We offer a pool of skilled candidates, helping companies save significant time and costs in the hiring process. Our professionals are experienced in various...


  • Chennai, Tamil Nadu, India WPP Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New...


  • Chennai, Tamil Nadu, India Straive Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Summary: The Chargeback Review Specialist is responsible for reviewing and managing chargeback requests from customers across multiple payment platforms. This role involves accurately categorizing and prioritizing chargebacks, gathering necessary documentation to support disputes, and ensuring compliance with regulatory standards. The specialist will...

  • Escalation Manager

    9 hours ago


    Chennai, Tamil Nadu, India Movate Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role: Escalation ManagerLocation Chennai(Perungalathur- WFO only )Scope of WorkAttention on Top 200 customers. Review the cases from Top200 customers and ensure that backlog management guidelines are being adhered on these casesMonitor Escalation prediction engine. Take necessary actions by advising the case owners on the technical approach and way forward...

  • Payment Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India Straive Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:• Handle and resolve large volumes of seller support tickets related to Ecom payout settlement issues and ATO identification.• Communicate effectively with sellers in both Mandarin and English to investigate and resolve cases.• Maintain detailed case records and ensure compliance with internal service standards and policies.•...


  • Chennai, Tamil Nadu, India Poshmark Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Confidence can sometimes hold us back from applying for a job. Here's a secret: there's no such thing as a "perfect" candidate. Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive. So whatever background you bring with you, please apply if this role would...

  • Payment Specialist

    2 weeks ago


    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Exciting Career Opportunity with TCS Chennai for Payment Specialist RoleJob Description:The Payments Operations Analyst is responsible for processing client payments.Responsible for processing error free payments within the agreed timelines.Dealing with critical client payments, salary transfers, FX booking, nostro reconciliation etc.Roles and...


  • Chennai, Tamil Nadu, India Q Way Technologies Full time ₹ 48,00,000 - ₹ 72,00,000 per year

    Dear Candidates ,Job Title: AR Analyst US Healthcare (Chennai Location)Experience: 14 years (Candidates with strong knowledge of RCM can also apply)Industry: US Healthcare / Revenue Cycle Management (RCM)Job Type: Full-TimeAbout the RoleWe are currently hiring Accounts Receivable (AR) Analysts to join our growing US Healthcare RCM team in Chennai. The...