Payment Posting Team Lead
1 day ago
About HRCS ServicesHRCS Services is a leading provider of end-to-end Revenue Cycle Management (RCM) solutions, offering specialized expertise across medical coding, charge entry, payment posting, and denial management. We are committed to accuracy, compliance, and operational excellence to help healthcare providers achieve faster and cleaner cash flow.Role OverviewThe Payment Posting Team Lead will be responsible for managing the daily operations of the payment posting process and overseeing all aspects of payment allocation, adjustments, and denials. The role also includes bank reconciliation, cash flow accuracy, and ensuring that financial postings align with both client systems and bank records. The ideal candidate should demonstrate strong analytical, leadership, and reconciliation skills to ensure financial accuracy and process efficiency.Key ResponsibilitiesOperational ManagementSupervise the payment posting team to ensure timely and accurate posting of all payments, adjustments, and denials.Review and reconcile electronic remittance advices (ERA), manual EOBs, and bank deposits.Allocate daily tasks, monitor productivity, and ensure adherence to turnaround times (TAT) and client SLAs.Bank Reconciliation & Financial AccuracyPerform daily and monthly bank reconciliations to ensure all deposits and payments are accurately recorded.Reconcile payments between bank statements, client systems, and internal ledgers.Identify and resolve discrepancies between posted payments and bank credits.Collaborate with finance and AR teams to ensure end-to-end financial accuracy.Quality & ComplianceConduct periodic quality audits to ensure >99% accuracy in payment posting and reconciliation.Ensure full compliance with HIPAA, HITECH, and client confidentiality protocols.Maintain detailed audit trails and documentation for financial and compliance reviews.Team Leadership & DevelopmentGuide and mentor the payment posting team to improve process knowledge and reconciliation accuracy.Conduct regular training on payer posting rules, adjustment codes, and reconciliation procedures.Manage performance appraisals, feedback sessions, and team motivation initiatives.Reporting & AnalyticsGenerate daily/weekly/monthly reports on cash posting volumes, reconciliation status, and variances.Track unapplied cash and provide detailed variance analysis for management review.Share key trends and insights to improve efficiency and reduce reconciliation gaps.Client & Stakeholder ManagementAct as the point of contact for onshore/client teams for all payment and reconciliation-related queries.Support new process transitions, system migrations, and automation initiatives.Manage escalations with professionalism and ensure quick resolution.Qualifications & ExperienceGraduate in Commerce, Finance, or related discipline (preferred).Minimum 710years of experience in U.S. Healthcare RCM, with at least 4–5 years in a payment posting or reconciliation lead role.Strong understanding of EOBs, ERAs, adjustments, unapplied cash, and reconciliation workflows.Hands-on experience with bank reconciliation, ledger validation, and variance reporting.Proficiency in MS Excel and major billing software (eClinicalWorks, Kareo, Athena, Epic, etc.).
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