Hiring For Procurement Helpdesk Support Specialist

2 days ago

Noida, Uttar Pradesh, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a Procurement Support Specialist, you will play a pivotal role in supporting procurement operations and ensuring seamless Coupa system access and compliance. This is a hands-on role ideal for professionals with strong system administration skills and a passion for process excellence.

Key Responsibilities

  • Manage Coupa user access: setup, role assignments, catalog access, and approver changes.
  • Determine appropriate system access levels based on user roles.
  • Maintain and update user profiles using Excel-based data entry.
  • Extract and analyze procurement data for reporting and insights.
  • Maintain metadata for contracts, requisitions, and purchase orders.
  • Respond to ServiceNow tickets and provide end-user support and training.
  • Conduct audit log reviews to ensure compliance and data accuracy.
  • Deliver training sessions to improve Coupa system usage.
  • Monitor help desk trends and suggest process improvements.
  • Collaborate with internal teams to resolve procurement issues.
  • Contribute to system roadmap based on user feedback.

Required Qualifications

  • Minimum 5 years of experience in procurement operations or system support.
  • Strong working knowledge of Coupa or similar procurement platforms.
  • Advanced proficiency in Microsoft Excel.
  • Excellent communication skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience with ServiceNow or similar ticketing systems.
  • Background in delivering user training or instructional support.

  • Familiarity with tools like Concur.

  • Why Join Us?

  • Be part of a strategic transformation initiative.
  • Work in a collaborative and growth-oriented environment.
  • Gain exposure to global procurement practices and tools

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