Customer Support Executive

18 hours ago

Bengaluru, Karnataka, India NoBrokerHood Full time

**Job Title - Customer Support Executive ( WFH )

CTC - 2.4 LPA ( 14k Fixed + 6k Variable )

Company Description**

NoBrokerHood, launched in 2018 as a subsidiary of NoBroker, is a cutting-edge visitor, community, finance, and asset management system designed to enhance security and convenience for gated societies across India. It serves a wide network with over 25,000 societies and secures the lives of more than 48 lakh families. Offering services for administrators, guards, residents, and businesses, the platform also provides solutions for home maintenance and property management. As a leader in community management, NoBrokerHood is the only platform with Level 1 PCI-DSS, GDPR, PDPB, and ISO 27001 certifications, ensuring top-notch security and data privacy. With recent funding of $5 million from Google, NoBrokerHood continues to expand its innovative offerings to a growing user base.

Role Description

This is a full-time remote role for a Customer Support Executive. The role involves responding to customer queries, providing timely resolutions, and ensuring customer satisfaction through online and technical support. The Customer Support Executive will handle customer interactions via various communication channels and ensure a smooth experience for all users. Responsibilities also include addressing customer feedback, troubleshooting issues, and collaborating with other teams to implement solutions.

Qualifications

  • Should have 6 months of experience in Customer Service and inbound calling.
  • Should be Proficient in English and Hindi Mandatory, Tamil, Marathi.
  • Strong skills in Customer Support, Customer Service, and maintaining Customer Satisfaction
  • Experience in Online Support and proficiency in providing efficient assistance
  • Knowledge of Technical Support and troubleshooting customer issues effectively
  • Excellent communication, problem-solving abilities, and attention to detail
  • Ability to work autonomously in a remote work environment
  • Proficiency in relevant computer systems, CRM tools, and technologies
  • Prior experience in customer-facing roles is a plus
  • Bachelor's degree or equivalent experience in a relevant field

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