Team Lead

7 days ago

Kolkata, West Bengal, India Gear Full time ₹ 4,00,000 - ₹ 6,00,000 per year


INTRODUCTION

We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start

Commitment to our people is our real strength and the key to success.

Location: Kolkata, India

Key skills and experience: 

  • Proficiency in English, Bengali & Hindi; 
  • C1 English level required (Able to understand/read documents). 
  • Excellent verbal and written communication skills in English and Bengali. English and Hindi, with the ability to express ideas clearly and concisely. 
  • Have at least 1 year of experience in customer support and service analysis positions. 
  • Interest in travel or tourism, familiar with fashion and makeup trends, especially on well-known brand names or trending products, always updated on Social Media Trending Topics; 
  • Proficient skills with MS Office and Google Drive; 
  • Able to join our training session; 
  • Willing to work on rotational shifts, weekends, and public holidays; 
  • Having good communication skills is an advantage.

Key Responsibilities:

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on operation metrics.
  • Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion
  • Supervising staff members to ensure that they are performing their duties in accordance with company policies
  • Analyzing data from past operations to identify trends or opportunities for improvement
  • Reviewing employee performance to ensure that work is being completed effectively
  • Supervise team members and be able to arrange or cover members working shifts if necessary;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution;
  • Ensure Operation KPIs are met.
  • Keep records of issues/problems for further investigation.
  • Follow communication procedures, guidelines, and policies.
  • Work with managers about clients' feedback.
  • Conduct shift briefings and update the team about policy-related changes or any project-related updates.

Working time: 

  • Able to work night and overnight shifts. 
  • Able to work during Indian Public Holidays as requested.

  • Team Lead

    1 week ago

    Kolkata, West Bengal, India NexEvara Services LLP Full time ₹ 2,16,000 - ₹ 5,44,674 per year

    Position OverviewField Sales Team Lead - MECFunction Related Activities/Key ResponsibilitiesAs a Team Lead, you will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track. We are looking for someone who understands what it takes to motivate and lead a team. Someone to develop a firm...

  • Team Lead

    2 weeks ago

    Kolkata, West Bengal, India Golden Opportunities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:The Team Lead will be responsible for supervising a team of customer service executives handling international voice-based operations. The role involves ensuring service delivery excellence, achieving performance targets, and maintaining a high standard of customer satisfaction through effective team management, process improvement, and...

  • Team Lead

    2 weeks ago

    Kolkata, West Bengal, India Geotech Infoservices Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About the RoleGeoTech Infoservices Pvt. Ltd. is seeking a Lead Python Developer to join our growing team of skilled technologists. In this role, you will take ownership of complex and high-impact software solutions, leveraging the power of Python and modern data processing tools. You'll lead a team of developers while also being hands-on with codedesigning,...

  • Team Lead

    4 days ago

    Kolkata, West Bengal, India Leap Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role :We are looking for a Team Leader - UK for our branch.You will work with the leadership team and counsellors to drive numbers and fuel yours and Leap's growth.The charter for this role will include :Meet Allotted Team targets ( Leads, Applications & Visas)Contribute in developing a strong & efficient counselling teamResolve escalations and...

  • Team Lead

    7 days ago

    Kolkata, West Bengal, India Clifford Facility Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesAbout the Role:Were looking for a detail-oriented and proactive Team Leader to oversee our back-office operations team. The ideal candidate will manage daily activities, monitor performance, and ensure accuracy in data management and reporting.Key Responsibilities:Lead and guide the back-office team to achieve daily and monthly...

  • Team Lead

    1 week ago

    Kolkata, West Bengal, India Airful Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role and Key Responsibilities:Ensure the team consistently meets or exceeds client SLAs and performance metrics.Act as the first point of escalation for customer-related queries, providing timely and effective resolutions.Build strong interpersonal relationships within the team, fostering a sense of unity and alignment with customer values and business...

  • Team Lead

    7 days ago

    Kolkata, West Bengal, India Tata Consultancy Services (TCS) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description:Exposure and knowledge of Finance - Equities market expecially Company Financials and Analyst and Broker EstimatesLead a team of upto 15-20 team membersReview, drive and manage Client defined SLAs and internal metricsResponsible for Production Management, gather, track and report productivity metricsAnalyze volume trends to understand the...

  • Inside Sales Specialist

    2 weeks ago

    Kolkata, West Bengal, India Lead Height Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position: Sales Closing ManagerAbout the Role:TheClosing Managerwill be responsible for converting scheduled meetings into successful business deals. You will lead presentations (online/offline), explain service packages, handle client queries, and ensure successful closures.You'll work closely with the opener team and ensure every lead is effectively...

  • Team Lead

    2 days ago

    Kolkata, West Bengal, India Amazon Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    At Amazon, we strive to be Earth's most customer centered company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all...

  • Business Development Specialist

    2 days ago

    Kolkata, West Bengal, India Lead Height Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionLevel Hiring is dedicated to creating a comprehensive platform that empowers students from diverse backgrounds to enhance their career prospects. With a strong network and trusted Career Consultancy services, we aim to connect talent with opportunities. Our mission is to foster growth and success for individuals across various fields,...