Team Lead B2B

4 days ago

Mumbai, Maharashtra, India Erfolg Full time ₹ 12,00,000 - ₹ 24,00,000 per year
  • Managing the productivity and performance for self and team members on daily, weekly and monthly basis and reporting the same to relevant stake holders.
  • Ensuring client deliverables are met on weekly, monthly and quarterly basis and quality of the deliverables is as per expectation.
  • Understanding the product, process, deliverables, measurement criteria, from the Operations Manager in depth.
  • Client interaction in terms of submission of leads, updates on leads submitted, sharing regular MIS reports as specified, etc.
  • Verification of leads identified by the team members and maintaining the health quality of the leads submitted to the client
  • Complete lead management cycle of the process
  • Preparing training documents not limited to product notes, FAQ's, call script, etc and databases, ensuring database is always updated and relevant to the process
  • Inducting and training team members for the process, regular updates and training to be provided (not limited to product training, mock calls excel sheet maintenance, call disposition management, etc)
  • Sharing MIS reports with Operations Manager, HR team, keeping the reporting manager on updated on team's productivity and interaction with clients.

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