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Delivery Manager

2 weeks ago

Chennai, Tamil Nadu, India Orion Innovation Full time US$ 1,50,000 - US$ 2,00,000 per year

Role : Delivery Manager - Sports and Entertainment

Location : Chennai

Title : Director, Delivery

Orion is a leader in software product development and digital transformation. A new breed of player with a unique combination of agility, scale and maturity, we're rooted in engineering and experience design. We have a team of over 6,000 associates in delivery centers across the U.S., Asia, and Eastern Europe. We help leading Healthcare and Life Sciences brands design, develop, and deliver their cutting-edge technology and products.

Our "agility at scale", along with our deep industry expertise and relentless focus on hands-on execution of our clients product engineering initiatives, is what truly differentiates us. We are on an exciting journey of innovation, leadership, and accelerated growth. Orion is buzzing with activity, and everyone has ample opportunities to contribute, grow professionally, and help establish Orion as a leader in our industry. For further details, visit .

The Delivery Manager is a critical leadership role within a global technology services organization, responsible for the successful delivery of complex technological solutions to clients in the Sports and Entertainment sector. This individual will lead a diverse team of 100+ professionals across various functions, including program management, technical delivery, resource management, PMO, and client-facing roles. The Delivery Manager will drive profitability, client satisfaction, and operational excellence while fostering a culture of growth, innovation, and high-performance delivery.

Key Responsibilities:

1. Program and Delivery Management:

  • Program Delivery Leadership: Oversee the end-to-end delivery of client programs, ensuring that technical, delivery, and resource management teams collaborate effectively to meet client objectives, timelines, and budgets.
  • Client-Centric Delivery: Be the main point of contact for senior client stakeholders, providing strategic guidance and direction for successful program execution and ensuring alignment with client goals.
  • Resource Management: Manage and cost resources for client projects, proposing sophisticated team structures that balance client needs with profitability goals for the company.
  • Client Profitability: Drive profitability by managing client program finances, ensuring that projects are delivered within budget, with optimal utilization of resources, and meeting client expectations.

2. Financial Oversight and Proposal Management:

  • Costing and Pricing Strategy: Work closely with the sports business management team to ensure accurate costing of resources and develop competitive and profitable proposals.
  • Proposal Development and RFPs: Lead the proposal process, ensuring that delivery aspects of the proposal, including resource planning, timelines, and margins, are carefully evaluated and aligned with client needs.
  • Profitability Management: Focus on maintaining and improving the profitability of client programs by evaluating cost structures, optimizing resource allocations, and managing program margins.

3. Team Leadership and Development:

  • Team Leadership: Lead, mentor, and empower a high-performance delivery team of 100+ professionals, including project managers, technical experts, delivery managers, resource managers, and PMO personnel.
  • Talent Development: Foster a culture of continuous growth, learning, and career progression within the India delivery team, promoting knowledge sharing, upskilling, and leadership development.
  • Cross-Functional Collaboration: Work with internal teams across recruitment, onboarding, HR, legal, finance, vertical heads, and business management to ensure seamless project delivery and team support.

4. Stakeholder Management:

  • C-Level Client Engagement: Cultivate strong relationships with senior client stakeholders (C-suite), influencing decisions and providing strategic input for the success of ongoing and future programs.
  • Senior Leadership Presentations: Regularly present to senior leadership teams within the organization and to C-level client stakeholders on the progress, health, and financials of client programs.
  • Client Relationship Management: Ensure the successful growth of client relationships through the delivery of high-quality solutions, which could lead to expansion and increased sales opportunities.

5. Sales Enablement and Growth:

  • Delivery-Led Sales Support: Collaborate with the India APAC Sales Head to identify and pursue new business opportunities, ensuring that delivery-led sales initiatives align with the strategic goals of the organization.
  • Business Development: Proactively contribute to business growth by leading delivery-led sales efforts, helping craft solutions, and leveraging delivery excellence as a differentiator in new client acquisitions.

6. Time Zone and Global Collaboration:

  • US Time Zone Overlap: Be available for meetings and collaboration with the US-based teams and clients during US Eastern time zone hours (at least until noontime on working days).
  • Global Coordination: Collaborate with global teams across different time zones to ensure consistency in delivery, alignment in objectives, and the sharing of best practices.

7. Travel and Client Interaction:

  • Travel: Regular travel required to other India locations and occasionally to client offices in India and internationally.
  • Client Interaction: Engage with clients face-to-face when required, strengthening client relationships and overseeing the delivery of large-scale programs.

Key Requirements:

  • Delivery Expertise: Minimum 15+ years of experience in technology services with a strong background in managing large, complex client programs in the sports and entertainment sector.
  • Program Management: Proven experience in leading multi-disciplinary teams for the successful delivery of technology solutions, with an emphasis on client satisfaction, time, and cost management.
  • Leadership: Demonstrated ability to lead large teams (100+ people), with experience in managing technical, delivery, and resource management functions.
  • Financial Acumen: Strong knowledge of program costing, pricing, and financial management, with experience ensuring project profitability and cost optimization.
  • Client Relationship Management: Extensive experience in managing senior client relationships, including C-suite stakeholders, with a focus on program delivery and growth.
  • Proposal Management: Expertise in developing and evaluating proposals and RFP responses, with attention to detail on resource plans, timelines, margins, and pricing.
  • Cross-functional Collaboration: Ability to work effectively with recruitment, HR, legal, finance, and other internal teams to support business operations and delivery.

Personal Attributes:

  • Excellent Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex ideas and program updates to senior leadership and clients.
  • Empowering Leadership Style: A collaborative and empowering leadership approach, promoting team autonomy and fostering a culture of growth and high-performance standards.
  • Client-Focused: Strong customer orientation, with the ability to balance client needs with business objectives, ensuring mutually beneficial outcomes.
  • Strategic Thinking: Ability to think strategically and align program delivery with broader business objectives to ensure sustained growth and profitability.
  • Educational Qualifications:
  • Bachelor's degree in business management, engineering, Computer Science, or related field.
  • Master's Degree (MBA or equivalent) is a plus.

Additional Requirements:

  • Willingness to Travel: Flexibility to travel as required, both domestically and internationally.
  • US Time Zone Availability: Ability to manage work across time zones, particularly with the US Eastern time zone, to facilitate communication and collaboration with global teams.