Senior Technical Support job in Maharashtra, India

Job Description

JOB DESCRIPTION

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danahers 15 operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to papereveryday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Senior Technical Support is responsible for delivering state-of-the-art technical support to customers. This includes:

• Technical involvement in filter sizing, defining technical requirements, and optimizing existing process parameters.
• Providing expert guidance to internal associates.
• Collaborating cross-functionally with Field Sales, Sales Managers, Customer Service, SLS, Supply Chain, Global Systems, and external suppliers.

This position reports to the Global Technical Support Manager and is part of our Food & Beverage SLS team located in Pune and will be an on-site role.

In this role, you will have the opportunity to:

• Give high level technical advice and product recommendation to A/B customers and outside Sales associates as well as processing and answering technical requests.
• Selecting and sizing filters considering all technical requirements for A/B accounts.
• Providing technical advice, guidance to less experienced team members as well as providing information and answering questions to sales and other departments.
• Reviewing and approval of standard and individual technical drawings and setting/proposing quotation prices in coordination with Sales Management.
• Reviewing and compiling project-related technical documentation and assessing competitors products by analyzing technical information and trends, and proposing similar Pall Products.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel is expected by 10 PERCENT
• Must have a valid drivers license with an acceptable driving record.

The essential requirements of the job include:

• B.E/B.Tech (Food Science/Mechanical or equivalent).
• Minimum 7-9 yrs experience in a technical environment or proven experience in a similar technical sales-based role.
• Comprehensive commercial understanding of processes, sales objectives, and sales tools (e.g. SAP, Sales Force, Power Bi) is mandatory.
• Overall understanding of the supply-chain process.
• Proficient and fluent in English and German OR French language.

It would be a plus if you also possess previous experience in:

• Highly developed customer first mind-set.
• Excellent communication skills.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit

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