CRM Executive

2 weeks ago

Wagle Estate Thane Maharashtra, India EKDANTA DEVELOPERS PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 2,40,000 per year

Role & responsibilities:

  • Maintain strong relationships with existing and potential customers.
  • Address customer inquiries, concerns, and complaints promptly.
  • Assist customers in booking processes, ensuring all necessary documents are collected.
  • Coordinate the signing of agreements and contracts.
  • Maintain accurate records of client transactions and property details.
  • Monitor customer payment schedules and send reminders for pending payments.
  • Ensure timely collection of instalments and coordinate with the finance team for updates.
  • Conduct post-sales follow-ups to ensure customer satisfaction.
  • Address grievances related to property handover, amenities, or documentation.
  • Gather customer feedback and provide insights for service improvement.
  • Work closely with the sales, legal, finance, and project teams to ensure smooth operations.
  • Provide customers with updates on project status, possession timelines, and other developments.
  • Update and maintain customer data in CRM software.
  • Generate reports and analyze customer data to improve engagement strategies.

Preferred candidate profile:

  • 1-2 years of experience real estate industry.
  • Strong attention to detail and organizational skills.
  • Basic knowledge of MS Office (Excel, Word, etc.).
  • Good communication skills, both written and verbal.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • A proactive and team-oriented mindset.

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Paid time off

Work Location: In person

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