Product Manager
2 weeks ago
Description
Job Description :
Product Manager
About The Role
Own the Repayment Journey : Define, strategize, and execute the product roadmap for all aspects of credit card repayment for revolvers and overdue customers.
Responsibilities
- Optimize Repayment Options : Research, design, and implement diverse and user-friendly repayment options to maximize successful on-time payments.
- Manage Overdue Lifecycle & Engagement : Develop and optimize the entire overdue repayment journey, flexible repayment plans, and engagement mechanisms to guide customers back to good standing.
- Drive Repayment Behavior & Incentivization : Explore and implement strategies, including gamification, nudges, and targeted incentives, to encourage positive repayment habits and reduce late payments.
- Champion Credit Awareness & Education : Develop educational content, interactive modules, and in-app experiences that demystify credit, explain interest, fees, and responsible card usage, empowering users to make informed financial decisions.
- Data-Driven Decision Making : Utilize analytics, A/B testing, and user feedback to continuously iterate and improve repayment flows, engagement tactics, and financial wellness features.
- Cross-Functional Leadership : Collaborate closely with Engineering, Design, Risk, Operations, Marketing, and Legal teams to define requirements, manage development sprints, and ensure successful product launches and ongoing optimization.
- Market & Competitor Analysis : Stay abreast of industry trends, competitor offerings, and regulatory changes in credit card repayment and financial wellness tools.
- Define Success Metrics : Establish clear KPIs for repayment success rates, delinquency reduction, user engagement with financial wellness tools, and customer satisfaction, tracking and reporting on progress.
Qualifications & Required Skills
- 5 years of product management experience, with a strong preference for experience in FinTech, banking, or credit products.
- Demonstrated experience in managing complex user journeys, ideally related to financial transactions, payments, or sensitive customer interactions.
- Strong analytical skills with the ability to define metrics, analyze data, and derive actionable insights.
- Excellent communication, collaboration, and stakeholder management skills across technical and non-technical teams.
Preferred Skills
- Experience in financial technology or related fields
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