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Assistant Manager

2 weeks ago

Mumbai Metropolitan Region, India Agratas Full time US$ 90,000 - US$ 1,20,000 per year

Purpose of the Role

This role will be part of the business development team, responsible for leading customer opportunities, developing a deep understanding of their business and technical needs, and conveying their strategies, roadmaps, and solutions to Agratas teams.

Client Relationship Management
: Serve as the primary liaison for assigned key accounts. Build and maintain strong, long-term relationships with stakeholders at OEMs.

Cross-Functional Collaboration:
Coordinate with internal teams including Product Development, Supply Chain, Engineering, and Quality.

Market & Customer Insights:
Track industry trends, competitor activities, and evolving customer needs.Provide actionable insights to influence product development and strategic planning

Key Responsibility Areas

  • Establish an account management framework that defines the way we engage with customers commercially incorporating contracts, pricing, T&Cs, product warranties.
  • Creation of commercial contracts to underpin the product requirement and deliverables.Work with the Programme Management team to develop cross functional products and implementation plan.
  • Lead customer opportunities to develop a good understanding of their business and technical requirements and articulate their strategies, roadmaps and solutions to Agratas teams.
  • Develop close working relationships with key internal and client stakeholders, becoming a trusted advisor to customers.
  • Working with R&D and Strategy teams to identify ideas for revenue generation and converting those ideas into leads, leads into opportunities to support Business Development head in building the pipeline.
  • Support stakeholders in relation to internal reporting, opportunity management, new capability building.
  • Working collaboratively with Operations, Programme Managers & Partners to ensure seamless delivery execution.
  • Be the customer's point of escalation for ad-hoc issues that arise.

Knowledge Generic

Essential

  • Excellent communication, interpersonal skills and self-confidence
  • Previous experience of establishing relationships with existing as well as new customers and becoming their trusted advisor.
  • Ability to articulate customer requirements to internal programme and technical product teams.

Desired

  • Experience of problem resolution using structured approaches
  • Experience working with cross-functional teams, often in multiple locations globally.
  • Credibility within the account management environment and ability to influence others
  • Good knowledge of technical product constraints

Qualifications/Certifications

  • Prior experience in a similar role within the Automotive/Energy industry.
  • Familiarity with project management tools and software
  • 2 to 5 years of work experience.