Manager - Debt Management Services - DCC

7 days ago

Pune, Maharashtra, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Purpose- To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
- To ensure the processes and policies are adhered to in the field.
- Duties and Responsibilities
- PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)
- Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
- Tracks daily movement of numbers in accordance with DRR and meeting the area level target
- Monitors target vs achievement, reviews with the RO's regular intervals
- Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
- Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
- Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
- Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executives deployment and productivity
- Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities brokers or documentation for Identifying fraud, initiates legal action through RCU
- Coordinates with inter departments issues and get the solutions within TAT
- Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
- Evaluate teams weakness and strength and translates the performance to an aspirational level
- Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
- Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly
- Based on future volumes forecasting at the location level, pre-planning of agency business plan
- Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
- Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
- Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
- Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
- Grooming team members to take over the future roles
- Ensuring engagements with team members at regular intervals and keeping the team highly motivated4. MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)
- Manpower attrition (on roll & off roll).
- Required Qualifications and ExperienceS AND KNOWLEDGE(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)Educational Qualificationsa)Qualifications Graduate / MBAb)Work Experience 3 to 5 years

  • Tele Debt Manager

    7 days ago

    Pune, Maharashtra, India Navi Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About us Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated...

  • Manager - Debt Management Services - SME

    7 days ago

    Pune, Maharashtra, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Duties and ResponsibilitiesResponsible for Field Debt Collection of Credit Card in the respective location.Personal Visit to high POS and Critical customers.Identifying the Collection Agencies in the respective Location for Capacity building.Managing Agencies and Collection Executives of Agency.Ensuring timely allocation in automated or manual...

  • Debt Collection Specialist

    1 week ago

    Pune, Maharashtra, India beBeeDebtCollector Full time ₹ 4,00,000 - ₹ 8,00,000

    Debt Collection SpecialistJob Description:We are seeking an experienced Debt Collection Specialist to join our team. The successful candidate will be responsible for collecting debts from customers, negotiating repayment plans, and ensuring timely payments.Key Responsibilities:Collect outstanding debts from customers through phone calls and other...

  • Wealth Manager

    4 days ago

    Pune, Maharashtra, India Spectra Management Consultancy Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    About the RoleWe are seeking a high-caliber, analytically strong, and investment-oriented Wealth Manager to join our Family Office. The ideal candidate will bring a well-demonstrated personal and professional track record across diverse asset classes and play a key role in building and executing investment strategies, portfolio allocation frameworks, and...

  • Banking Debt Recovery Manager

    2 days ago

    Pune, Maharashtra, India beBeeCollection Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Banking Collection Process SpecialistThe role of a Banking Collection Process Specialist involves handling customer interactions and debt recovery activities with a focus on maintaining a positive customer experience while ensuring compliance with banking regulations.Key Responsibilities:Manage communication with customers regarding overdue...

  • Debt Collection Specialist

    1 week ago

    Pune, Maharashtra, India beBeeDebtCollector Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Opportunity: Debt Collection SpecialistThe Debt Collection Specialist is responsible for following up with customers to recover pending dues and overdue payments in a professional manner.Key Responsibilities:Payment Recovery & Follow-Ups: Make outbound collection calls to customers with overdue payments. Ensure timely reminders through various channels...

  • Senior Debt Syndication Professional

    4 days ago

    Pune, Maharashtra, India beBeeExpert Full time ₹ 19,20,000 - ₹ 25,60,000

    Debt Syndication ExpertWe are seeking a seasoned professional to lead our debt syndication efforts. As a Debt Syndication Manager, you will be responsible for structuring loan proposals with banks and financial institutions.SME/MSME Government Schemes: Provide expert advice on government schemes for SMEs/MSMEs to ensure maximum benefit...

  • Service Management

    7 days ago

    Pune, Maharashtra, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RoleService Management (Change, Incident, Problem, CMDB)Years of Experience 8 to 12 yearsLocation Pune and ChennaiService Management (Change, Incident, Problem, CMDB)Intermediate IT infrastructure setup knowledge Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of...

  • Senior Manager

    4 days ago

    Pune, Maharashtra, India beBeeDebtManagement Full time ₹ 19,20,000 - ₹ 22,40,000

    Lead Debt Management SpecialistAbout the Role:This is a senior leadership position responsible for providing strategic legal guidance to key stakeholders on optimizing debt management processes.Key Responsibilities:Advising senior stakeholders on legal strategies for debt optimization, ensuring all processes are ethical and compliant.Managing debt-related...

  • Cash Flow Manager

    3 days ago

    Pune, Maharashtra, India beBeeTreasury Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Treasury Management SpecialistAbout the Role:We are seeking a seasoned professional to support our Head of Treasury in managing external relationships, securing funding, ensuring compliance, and handling cash flow/liability management.Key Responsibilities:Fund Raising & Relationship Building: Establish and maintain relationships with PSU and...