Manager - Debt Management Services - SME

1 week ago

Pune, Maharashtra, India Bajaj Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Duties and Responsibilities

  • Responsible for Field Debt Collection of Credit Card in the respective location.
  • Personal Visit to high POS and Critical customers.
  • Identifying the Collection Agencies in the respective Location for Capacity building.
  • Managing Agencies and Collection Executives of Agency.
  • Ensuring timely allocation in automated or manual environment.
  • Delivery of Critical Collection Performance metrics in the location for Cards.
  • Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
  • Ensure adherence to the Code of Conduct.
  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
  • Handle customer issues escalations.
  • Ensuring documented feedback and action taken on all cases in soft buckets.
  • Ensuring adequate Feet on Street availability bucket-wise / segment-wise.
  • Report for support on mechanism for legal / police issues.
  • Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.

Required Qualifications and Experience

  • Demonstrated success & achievement orientation.
  • Good communication s.
  • Negotiation s
  • Strong bias for action & driving results in a high performance environment.
  • Demonstrated ability to lead from the front.
  • Good Interpersonal s.
  • Working knowledge of computers.

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