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Senior Analyst- Managed Service Operations
2 weeks ago
About the role:.
- Global Asset Administration to maintain records of transactions related to syndication loan and Private debt market.
- Researches and resolves complex operational requests.
About the team:
- We bring together market-leading growth solutions and premiere operational services which primarily servethe investment bank and broker-dealer community with front-to-back best-of-breed solutions.
- Our solutions include Loan syndication, capital market, private debt, and middle market.
- Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools.
- About 2500 FIS employees around the globe working with our solutions.
- Total $1.1 Billion Annual Revenue
- 68 of our clients are FIS Top 125 clients.
What you will be doing:
- Responsible for performing the day-to-day operational tasks.
- Proactively work with client service team, settlement teams and onshore support team for timely clearance and resolutions of issues.
- Ensure all items assigned are actively performed with accuracy.
- Ensure timely completion of assigned tasks.
- Clear communication with US Managers and other support team.
- Respond on Client service escalated mails.
- Collaborate with other teams with responsibility for systems of record to ensure successful end to end delivery.
- Assist in providing status updates on problem resolutions and outstanding issues to other team members.
- Assist with process improvement by contributing ideas to improve team efficiency.
What you will need:
- Bachelors degree or the equivalent combination of education, training and work experience.
- 4+ yrs work experience in financial services.
- Responsible for the quality and completion of own work.
Good written and verbal communication skills.
Candidate should be flexible to support business in extended hours.
- Good knowledge in MS-excel.
- Quick learner and proactive in handling additional tasks.
Added bonus if you have:
- Experience of Loan syndication and financial services.
- Fluent in English
- Excellent communicator ability to discuss concerns and issues with other support team.
