Application Support Professional

2 weeks ago

Pune, Maharashtra, India Shashwath Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Shift timings 6:30 PM to 3:30 AM/ 7 PM 4 AM IST

Need only Immediate Joiners

Job Responsibilities:

Technical Support and Troubleshooting:

Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.

Installation and Setup: Configuring, installing, and setting up ancillary products (e.g. software Platforms)

Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.

Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.

Collaboration and communication: Work with other IT teams, developers, and end users to gather requirements, explain issues and provide resolutions.

Data Management and security:

Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.

Data Entry and Accuracy : Attention to details in managing patient data with healthcare systems .

Application Skillset Required

Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records), PM (Practice Management), HIE systems

SQL querying: Good understanding of SQL queries, including joins, subqueries etc.

Operating systems & Servers: Proficiency in common operating systems like windows, services, basic knowledge of Active Directory.

Incident Management : Familiarity with ITIL processes for managing and resolving incidents, including documenting issues and resolutions .

Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.

Basic security knowledge : Understanding of antivirus software, firewalls, and basic security protocols

Communication: Excellent Communication, Customer Service Orientation, Problem solving and Attention to detail.

Qualifications

Must be a Graduate.

Eligibility:

Must be a Graduate.

Must have 3-5 years.

Willing to work in Night Shift.

US client interaction experience.

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