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Officer, Domestic Flow

2 weeks ago

Mumbai, Maharashtra, India Standard Chartered Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job ID: 39856

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 11 Sept 2025

Job Summary

  • Provide support to Cash Management Payments transaction process.
  • To maintain a positive working relationship with personnel of the other Units / Division of the Bank.
  • To ensure that the established product service standards for the National payments product are met or exceeded.
  • To respond to queries received from various clients within the agreed timelines.
  • Well equipped to handle maker role in payments system
  • Have fair knowledge about NEFT, RTGS, BT, Beneficiary details in the transactions.

Key Responsibilities

Processing Standards

  • Processing and decision making as per Departmental Operating Instructions manual and within the timeliness and accuracy standards specified.
  • Continuous improvement in productivity to the standards prescribed for the Processes from time to time.
  • Upholding the values of the group and Company at all times
  • Compliance with all applicable Rules/ regulations and Company and Group Policies.

Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

Strategy

Operational Efficiency

  • Ensure adherence to the procedures set in the DOI.
  • Carry out investigations / data analysis to identify root cause of the errors and take steps for rectification and avoid recurrence.

Business

  • Monitor Client requirement & process the data on same settlement date. If settlement missed out, then inform to client.
  • Monitor client query & respond from time to time.

Follow with beneficiary bank for amount not credited to beneficiary account.

Governance

  • Ensure that all procedures lay down in the Quality Procedure Manual and the Key Control Standards are adequately followed. Ensure strict compliance with the Group's policies for the National Collection Product as well as for the internal/external audit for Capital Markets activities.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Serve as a Director of the Board
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

  • Department Heads, Head CMS and Head WBO
  • Cash Management Product Team.
  • Compliance Managers.
  • Item Processing Center Managers.
  • SCB Affiliates and Overseas Group Offices

Skills and Experience

  • MS Office
  • Banking process knowledge
  • Payments related knowledge

Qualifications

Any Degree

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.